Terms of Service

1) Acceptance of Terms

By accessing or using GoEvaAI, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our Services.

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organization.

2) Description of Services

GoEvaAI provides AI-powered chatbot software that enables businesses to deploy conversational AI agents across messaging channels including WhatsApp, Instagram, Messenger, and web chat.

Services include the admin dashboard, API access, messaging integrations, CRM features, analytics, and related functionality.

3) Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You must provide accurate and complete information when creating an account.
• You are responsible for all activities that occur under your account.
• Notify us immediately if you suspect unauthorized access to your account.

4) Acceptable Use

You agree not to use GoEvaAI to:

• Violate any applicable laws, regulations, or third-party rights.
• Send spam, unsolicited messages, or engage in abusive messaging practices.
• Impersonate any person or entity or misrepresent your affiliation.
• Transmit malware, viruses, or harmful code.
• Interfere with or disrupt the integrity or performance of the Services.
• Attempt to gain unauthorized access to our systems or networks.
• Use the Services for any illegal, harmful, or fraudulent purposes.

5) Messaging Compliance

You are responsible for ensuring your use of messaging channels complies with all applicable laws and platform policies, including WhatsApp Business Policy, Meta Platform Terms, and relevant data protection regulations.

You must obtain proper consent from end-users before sending messages and honor opt-out requests promptly.

6) Intellectual Property

GoEvaAI and its licensors retain all rights, title, and interest in the Services, including all intellectual property rights. You receive only a limited license to use the Services as permitted by these Terms.

You retain ownership of your content and data. By using the Services, you grant us a limited license to process your data as necessary to provide the Services.

7) Payment and Billing

Certain features require a paid subscription. Fees are billed in advance on a monthly or annual basis as selected at signup.

You authorize us to charge your payment method for all fees. Failure to pay may result in suspension or termination of your account.

All fees are non-refundable except as required by law or as expressly stated otherwise.

8) Termination

You may cancel your account at any time through the dashboard or by contacting support.

We may suspend or terminate your access if you violate these Terms, fail to pay fees, or for any other reason with reasonable notice.

Upon termination, your right to use the Services ceases immediately. We will delete your data according to our retention policies.

9) Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the Services will be uninterrupted, error-free, or secure. AI responses may not always be accurate or appropriate.

10) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOEVAAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

Our total liability for any claims arising from these Terms or the Services shall not exceed the amount you paid us in the twelve months preceding the claim.

11) Indemnification

You agree to indemnify and hold harmless GoEvaAI, its affiliates, officers, employees, and agents from any claims, damages, losses, and expenses arising from your use of the Services, your content, or your violation of these Terms.

12) Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles.

Any disputes shall be resolved in the state or federal courts located in San Francisco County, California.

13) Changes to Terms

We may modify these Terms at any time. If changes are material, we will provide reasonable notice via email or in-product notification.

Continued use of the Services after changes take effect constitutes acceptance of the new Terms.

14) Contact Us

For questions about these Terms, please contact us at support@goeva.ai.