How do I stop losing sales in the email inbox?

With Eva, email joins the same CRM as your other channels, with campaigns, reminders and alerts configured in one place.

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Email is still where formal quotes, purchase orders and certain customers live. And it is still the inbox that piles up: three-day-old messages, threads never closed, campaigns that never went out because nobody had time to build them.

With Eva, email joins the same CRM as the rest of your channels: the inbox connects, campaigns go out with consent and suppression, and reminders and alerts send themselves. This page is what Eva does on email and what connecting it takes.

Your appointment reminder · Thursday 10:30

Your business

Wed 9:00

Hi María, we will see you Thursday at 10:30 for the installation.

María López

Wed 9:14

Confirmed, I will be there.

The thread stays in the CRM, next to their WhatsApp

The customer's email lives next to their conversation.

What Eva can do

Connects your inbox to the CRM, with Gmail as the native connector, so a customer's email threads live next to their WhatsApp conversations and their opportunity.
Sends email campaigns with segments, consent, suppression, receipts, attribution and metrics, over the same contacts that already live in the CRM.
Runs saved flows with triggers, waits, conditions, two-version tests and contact-profile updates.
Sends appointment reminders by email for the visits the agent books, with your calendar's availability, resources and time zone.
Alerts your team by email when Eva escalates a case: push, email, WhatsApp or in-app, as you configure it.

What makes it different

Campaigns go out over the contacts the agent already serves, not over a separate list somebody exports and re-uploads: it is the same CRM.
Consent and suppression are applied when the send is materialised and when it goes out, not as a goodwill checkbox at the end of a form.
Alongside WhatsApp, email is a first-class campaign channel: what you measure on one campaign you measure identically on both.
A send can be a sequence rather than a single email: the flow keeps state, waits, evaluates conditions and decides the next step.

Live

See it working

The sale that was going cold

Quote sent · Monday

3 days without a reply

Eva wrote again, with context

The customer answered: order confirmed

Eva follows up on its own and recovers the sale.

Tells you when it matters

Eva closed a sale · $36,800

Restaurante Tres Olivos · 5 min ago

María asked for a person. Your turn

The conversation waits with full context

Your team gets notified exactly when it matters.

The conversation becomes an opportunity

Can I get a quote on 40 chef coats with our logo?

Rodrigo Salinas

Restaurante Tres Olivos

Embroidered chef coat × 40

$36,800.00

High

The conversation becomes a tracked opportunity, on its own.

Technical details

What you need to connect it

Your inbox connected through Gmail if you want email threads inside the CRM.
CRM contacts with their email and consent state, because suppression is applied over that.
The campaign content and its segments defined, plus the flow if you want waits, conditions or a two-version test.
Calendars loaded with their resources and time zone if you want appointment reminders to go out by email.

The channel's rules

Consent is applied by suppression when the send is materialised and when it goes out; capturing permission stays your operation's responsibility.
Attribution uses a default seven-day window, and return is calculated when cost and revenue reconcile in a single currency.
Deliverability depends on the sending domain and its reputation, as with any email; this page does not promise open rates.

+4×

online sales in six months

Serviacero Comercial, a steel distributor, multiplied its online sales more than fourfold in six months with Eva answering and quoting immediately.

Read the full story

Put Eva to work.

Tell us which campaigns you want to send and what your inbox looks like today, and we will show you how Eva would run it from the same CRM.