After hours
Who answers the messages that arrive at midnight?
Eva replies on the channel and at the hour the message arrives, using your company's catalog and rules.
Buying questions do not respect office hours. They arrive on Sunday night, over a long weekend, at half past eleven on a weekday — whenever the person who decides finally had a moment to look. Whoever answers first keeps the conversation, and at that hour almost nobody answers.
Eva is an AI sales agent with a built-in CRM. It replies on the channel the message arrived on, at the hour it arrived, using your catalog and your rules. Here is how it works and what it needs to work.
Every channel, one Eva
Voice note understood
Before and after
Today
The Sunday message gets read on Monday. By then the buyer has asked two other suppliers, and whoever opens the inbox finds thirty stacked conversations with no way to tell which one is urgent.
With Eva
The message is answered that same night. If it can be resolved, it is: quoted from your catalog, booked against real calendar availability, or sent a payment link. If a person is needed, Eva escalates and notifies, and on Monday the team finds the context already written down.
How it works
- 1. It answers on the channel the message came in
WhatsApp Business, Instagram, Messenger, calls, email, your website widget or the API: the conversation is handled where the buyer opened it, without asking them to write somewhere else or wait for office hours.
- 2. It resolves what can be resolved at night
Eva searches your catalog and verifies the record before naming a price, checks real calendar availability to hold an appointment, and can send a bank-transfer payment link. What it does at three in the morning is what it does at noon.
- 3. It escalates and leaves the context written
When the case needs a person, Eva requests human assistance, assigns the conversation and notifies whoever you configured. Meanwhile it can keep helping with information and a preliminary quote, and the contact and opportunity are recorded for the next day.
Live
See it working
Whatever the customer sends, Eva understands
Eva understands text, audio, photos and documents.
Books in your real availability
Mon
Tue
Wed
Thu
Visit confirmed 10:30
Fri
Reminder scheduled for the customer
Eva books the appointment straight into your calendar.
Tells you when it matters
Eva closed a sale · $91,125
Hotel Casa Real · 5 min ago
María asked for a person — your turn
The conversation waits with full context
Your team gets notified exactly when it matters.
What Eva needs
- A connected channel: WhatsApp Business and, if you want them, Instagram, Messenger, calls, email, your website widget or the API.
- The catalog and knowledge base carrying what people ask at night: prices, conditions, coverage, requirements.
- Your calendars loaded, with their resources and time zone, if you want Eva booking outside office hours.
- Written escalation rules: what must not be resolved without a person, who gets notified, and by which route.
Good to know
- Eva escalates and notifies, but it cannot guarantee somebody is awake to take the conversation. Whether a person replies at three in the morning depends on your team, not on Eva.
- Push notifications require configured recipients and push permission granted on their devices.
- Answering at night is not the same as writing at night. Outside the WhatsApp conversation window an approved template is required, and outside the window Messenger and Instagram skip delivery with a visible event.
- Eva answers from your catalog and your knowledge base. Search returns up to twenty-five candidates, the detail lookup only returns fields marked visible, and API sources sync every twenty-four hours.
- There is no after-hours mode that changes the agent's behavior by the clock. Eva answers the same way at any hour, and your escalation rule is what decides which cases it resolves alone.
- While waiting for a person, Eva can keep helping with information and a preliminary quote; after the first human reply it stays silent until control is handed back, and the API channel returns a conflict during that handover.
- This page publishes no availability commitment and no response-time target: support tiers and service agreements are set by contract.
online sales in six months
Serviacero Comercial, a steel distributor, multiplied its online sales more than fourfold in six months with Eva answering and quoting immediately.
Read the full storyPut Eva to work.
Tell us what came in after hours this week and we will show you what Eva would have answered and what it would have escalated.
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