What does a WhatsApp AI chatbot actually do?

Buyers write the way they talk: a voice note, a photo of the product, a PDF, half a sentence. Eva reads it, asks for whatever is missing to answer properly, and carries the conversation with the process and the tone you defined, even when nobody had anticipated that exact question.

No price and no date comes out of its imagination: it consults the catalog, the knowledge base and the calendar, and confirms against the verified product record. And since that detail only returns the fields you marked visible, your internal cost and your warehouse notes stay inside.

Then it acts: it sends the quote with your conditions, holds the slot against real Google Calendar availability, creates the bank-transfer payment link, leaves the contact and the opportunity created in the CRM, and asks for a person the moment one of your escalation rules is met.

The WhatsApp Business app ships three free messaging tools: the greeting message, the away message and quick replies, which are text shortcuts a person inserts while typing. Set up well they buy time and save keystrokes. None of the three reads the customer's question, so the sale still waits for somebody to answer it.

On the other side are the free trials platforms offer. They are useful for seeing the mechanics, and the fine print is worth reading before you build on top: entry plans usually carry the provider's branding in the chat window and charge separately to remove it, and some free plans delete the agent after a few days without activity.

Eva is not free, and we are not going to pretend otherwise. Plans measure capacity and implementation is bought separately; current amounts live on the pricing page.

An agent that answers well and leaves no trace does not help you sell. Every conversation leaves a contact and an opportunity with its stage and its owner, tied back to the conversation that created them, without depending on somebody typing it in afterwards.

Your team works in the same inbox, with WhatsApp, Instagram, Messenger, calls, email and your website chat together. Anyone can take over a conversation with one click, and after the first human reply Eva stays silent until control is handed back. Everything stays visible: the conversation, the action, the follow-up and the moment a person stepped in.

The channel: your WhatsApp Business number connected, plus any others you want. It is the same agent everywhere, with the same configuration and the same customer history.

The data: a catalog loaded by file or through an API, with the fields you want buyers to see marked visible; a knowledge base carrying what people actually ask; calendars with their resources and time zone if it will be booking; and a connected payments account if it will be charging.

The rules, written down: which details to collect before quoting, which conditions travel with a price, what must never be resolved without a person, and who gets notified. You do not start at a blank screen: the copilot reads your site and your catalog and proposes the first version, you correct it and test it as a draft, a human reviews it before go-live, and implementation is delivered in five business days or less from the moment we receive complete inputs.