WhatsApp orders
How do you take WhatsApp orders without retyping them?
To take WhatsApp orders without retyping them, Eva, an AI agent, understands what the customer asks for by text, voice note or photo, checks each product and its price in your catalog, reads the full order back for approval, sends the payment link and records the order in the CRM.
A WhatsApp order rarely arrives complete. It arrives as «the usual, please», a voice note with three products or a photo of a list, and somebody has to read it, look up prices, ask for the address and copy it into a notebook or a system.
Eva does that stretch inside the conversation, with your business rules: which details to ask for, which products to offer, how to charge and when an order goes to a person. EvaAI publishes this page and sells Eva, to businesses in any country and any industry.
The conversation becomes an opportunity
María López
Hotel Casa Real
1.5-ton inverter mini-split × 3
$91,125.00
Before and after
Today
Orders arrive at all hours on one number. Somebody reads them when they can, asks for what is missing, looks up the price and copies them by hand. Night orders wait for the morning, and some get lost between chats.
With Eva
Every order gets an answer in the same conversation. Eva asks for what is missing, checks products and prices against your catalog, reads the order back for approval, sends the payment link and leaves the contact and the opportunity in the CRM for your team.
How it works
- 1. It understands the order as it arrives
Customers write the way they talk: one message with several products, a voice note or a photo of a list. Eva understands the message, searches each product in the catalog you loaded by file or API and asks for what completes the order, such as quantity, variant, address or delivery method, in the order you defined.
- 2. It confirms products, prices and total
Before naming a price, Eva pulls the verified product record and uses only the fields you marked visible, so your internal costs never reach the customer. Stock comes from the latest catalog load; with a connected Shopify store, Eva checks it live. Then it reads the full order back for the customer to confirm.
- 3. It charges and records the order
Eva sends the payment link: a SPEI bank transfer in Mexican pesos through Eva Pay, or your Shopify checkout link with the products already in it. The contact and the opportunity stay in the CRM with the conversation that created them, and your team takes over with one click when needed.
What Eva needs
- Your catalog loaded by file or connected through an API, or your Shopify store connected, with the fields customers may see marked as visible.
- Your WhatsApp Business connected and, if you want them, Instagram, Messenger and your website chat, with the same agent.
- Your order rules written down: which details to ask for, delivery areas or methods, minimums, hours and which orders go to a person.
- A connected payment account if you want Eva to send the payment link: Eva Pay for SPEI in Mexico or your Shopify store's checkout.
Good to know
- Eva is not a kitchen, point-of-sale or delivery system: the order stays as a contact and an opportunity in its CRM, or as an order in your Shopify store. Another system connects as a custom integration, if it has an API.
- The payment links Eva sends your customers are SPEI bank transfers in Mexican pesos only, with no card option yet.
- It answers from what you loaded: anything missing from the catalog or your rules, it asks about or hands to a person.
- An API catalog syncs every 24 hours and a file catalog refreshes when you upload it again; minute-by-minute stock requires Shopify or a live lookup from your own system.
- Outside WhatsApp's 24-hour window, an approved template is required to message the customer first.
- When somebody on your team takes over the conversation, Eva stops writing until control is handed back.
online sales in six months
Serviacero Comercial, a steel distributor, multiplied its online sales more than fourfold in six months with Eva answering and quoting immediately.
Read the full storyRelated pages
Put Eva to work.
Send us an order you received on WhatsApp this week and we will show you how Eva would have taken it from your catalog.
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