How do we answer admissions inquiries and book tours without swamping the office?

For a language school, Eva answers fees, schedules, format and levels with what you loaded, invites prospects to the placement test and books it, says when the next group starts, follows up until enrollment and hands your advisor, with the full history, whatever needs a person.

Language schools publish in their FAQs what prospects ask first: what it costs, which schedules exist (weekday, Saturday or intensive), whether it is in person or online, how long it takes and whether it prepares for certifications such as TOEFL or Cambridge. Eva answers all of it with the information you loaded; when a value is missing, it says so instead of making it up.

The cost is rarely one number. In a May 2023 phone survey of 405 English-course providers by Profeco, Mexico's consumer agency, two in three in-person providers charged enrollment and more than half charged separately for materials. Load the full breakdown (enrollment, monthly or per-level fee, materials and current promotions) and Eva explains it the same way every time.

The question «what level am I?» is settled by the placement test, which nearly four in five in-person providers in that same survey offered at no cost. Eva offers it, books it against your real availability or sends the link to the online test you already use, and sends a reminder. Eva does not assess the level: your test or your teacher decides that.

Then comes the group. The offer is organized by frequency and next start date, and each group has limited places by campus and schedule. With that data loaded, Eva says when the next group starts on the schedule that suits the prospect and leaves the opportunity in the CRM at the right stage.

Follow-up does not drop. Eva comes back with sequences of up to five steps and delays of up to 180 days: it reminds prospects of the placement test, announces the next start and, for enrolled students, the re-enrollment for the next level. Outside WhatsApp's 24-hour window, each message needs an approved template.

When a person is needed, for a corporate group, a discount or a question your information does not cover, Eva asks your advisor for help and hands over the conversation with its context. The moment the advisor replies, Eva goes quiet. If today you run a button bot plus an advisor who chases every prospect, this is the part that changes.