Kommo alternatives: 5 real options

The first reason is that there is no monthly option. Kommo's own page says so: pricing is quoted per paid user per month, but the minimum purchase is six months prepaid. Since 1 September 2026, for new customers, its Spanish-language rate card lists Básico at $20 USD and Avanzado at $30 USD per paid user per month: $120 USD and $180 USD per seat before you start. Existing customers keep their previous price as long as they stay on their plan.

The second is that the price multiplies per person. All users on an account share the same plan, with no mixing of plans seat by seat, so cost rises with every person who needs access. Free users exist, but they can only view and chat inside the client records specifically shared with them. If your team grows from three to eight, the cost grows with it.

The third is how the AI works. Kommo has AI features on every plan: suggested replies, summaries, writing help and task suggestions. Its AI agent, the one that answers on its own, launched in May 2026 and since 1 June is no longer included for new Básico customers: it starts on Avanzado, with up to three active agents, at $30 USD per paid user per month. That agent answers only from the sources you upload, only replies to incoming messages and reactivates inactive prospects up to 24 hours later.

The fourth is AI credits. Kommo includes 750 credits per paid user per month on Básico, 1,250 on Avanzado and 2,250 on Pro, and publishes that an agent response consumes approximately 15 credits while an analyst request consumes between 100 and 200. On that arithmetic, the Avanzado allowance covers a little over eighty agent replies per user per month, and when credits run out the agents stop replying until they renew or someone buys a package. Packages cost $29 USD, $99 USD and $199 USD per month, with at least three months prepaid on a first purchase and credits that reset every 30 days.

The fifth is the invoice. Kommo bills subscriptions in dollars only and says an official partner may resell it in local currency, but publishes no such partner price for Mexico; since September, the Básico and Avanzado price also depends on the billing country. We found no Mexican entity, peso rate card, VAT treatment or CFDI commitment. It also publishes neither the discounts for its nine-, twelve- and twenty-four-month terms nor a price for the Empresarial plan.

• It publishes a price. An alternative that only quotes on a call cannot be compared, so all five publish at least one list price.
• It can be paid monthly, or it states clearly what minimum term it requires. That is the criterion that orders this list.
• It does the same job: selling and answering over messaging with a record of contacts and stages behind it.
• It can be bought from Mexico today, even when it bills in dollars; where no Mexican entity or local invoicing is published, this page says so.
• Every claim here links to the vendor's public page and carries its verification date.

Eva is our product and appears on this list, so the list is not neutral by nature; that is why every row links the public page it came from. Kommo prices were verified on 24 September 2026; Aurora Inbox, Leadsales, Whaticket and Kosmo between 16 September and 24 October 2026, with each figure's date next to its source. All are printed in the currency each vendor publishes, without conversion. Kommo publishes no peso rate card, so no converted Kommo figure appears anywhere on this page.

1. 1. Eva

   Best for: Anyone who wants an AI agent to quote from their real catalog, book and follow up.

   Includes a CRM, WhatsApp, Instagram, Messenger, calls, email and your website.

   Setup included.

   Price: Eva from $191 USD a month, billed yearly, AI credits included.

   What costs extra and the terms

   Source

2. 2. Aurora Inbox

   Best for: Anyone leaving Kommo who does not want to commit six months or pay per seat. Aurora publishes a monthly peso price with three users included on every plan, an AI agent with 800 monthly responses from the entry plan, the three Meta channels, and invoicing with Mexican tax identifiers and downloadable CFDI files.

   Tradeoff: $1,800 MXN per month plus VAT (or $99 USD) for Aurora CRM. Each additional user and each additional channel costs $240 MXN per month plus VAT. It is not a sales CRM the size of Kommo: we found nothing equivalent to its campaign analytics or booking management, and it publishes no AI-response overage price either.

   Source

3. 3. Leadsales

   Best for: Anyone who wants stage-based records without paying per seat or committing half a year: it bills month to month with no lock-in, operates through a Mexican corporation, documents Mexican tax invoicing and includes three to five users depending on the plan.

   Tradeoff: $97 USD per month on Plan Básico, which connects WhatsApp through WhatsApp Web with a QR code: the plan with the official WhatsApp API is Profesional at $133 USD per month with four users. Customers in Mexico are billed in pesos at its published Mexican price. Its AI agent, Lead Agent, is billed separately from $87 USD per month. Its pricing FAQ says each account connects a single WhatsApp number, against three on Kommo Avanzado.

   Source

4. 4. Whaticket

   Best for: A small team of three that wants a shared inbox with a low entry price. It no longer sells fixed plans: you pick users, three minimum, and WhatsApp connections in its configurator. It publishes no cap on contacts or chats.

   Tradeoff: From USD 49 per month with three users and one WhatsApp connection. For more users it no longer publishes a fixed price; its configurator sets it. Each additional connection is from USD 20 per month. AI is not included: its usage is paid directly to OpenAI with no published allowance or per-conversation consumption. Its legal entity is American, so the dollar-invoice problem is not solved on that side.

   Source

5. 5. Kosmo

   Best for: Anyone leaving because there is nobody to hand the configuration to. All three plans include Kosmo analyzing the business, configuring the bot, connecting the channels and training the team, with a published 72-hour turnaround, and it publishes its rate card in pesos.

   Tradeoff: $4,497 MXN per month on Starter, with one channel of your choice and one user, and $12,497 MXN on Professional Growth: its entry plan carries fewer users than almost anything else on this list. It bills conversations per month without publishing what starts or ends a conversation, and its own site states that its entry point is high.

   Source

Eva in detail: Eva hands the conversation to a person on your team with the full history, and also handles Instagram comments and TikTok ad comments. With Essential at $229 USD month to month and 5,000 credits, Eva costs more than the cheaper inboxes on this list. Payment inside the conversation is by SPEI. Setup is included: we configure everything Eva does today, at no extra cost. A 1,000-credit top-up costs $49 USD and each extra user is $17 USD per month. For campaign-attribution analytics and bookings inside the dashboard, that specific row belongs to Kommo. There is also no public self-serve signup or free trial today.

Eva is our product and comes first. These are the criteria: published pricing, a clear minimum term, sales and support over messaging with contacts and stages, availability to buy from Mexico, and claims with a source and date. Eva comes first because it combines an agent that executes, an included CRM, every channel and comments, AI included and public pricing. Aurora follows for buyers prioritizing pesos and three included users; Leadsales for stage-based records without per-seat billing; Whaticket for a large-team shared inbox; and Kosmo for included configuration. Kommo retains a published advantage in campaign attribution and marketing analytics, so that specific need deserves comparison before switching.

Kommo is still the better choice if what you want is a full sales CRM with messaging built in.

• It is a full sales CRM: visual sales-stage boards, lead profiles, history, notes, tasks and stages.Source · Jul 28, 2026
• Avanzado includes three WhatsApp numbers and Pro publishes unlimited numbers.Source · Jul 28, 2026
• It uses WhatsApp's own formats: Flows, carousels, list messages and reply buttons.Source · Jul 28, 2026

The first step is the WhatsApp number. Kommo's native integration is built on Meta's WhatsApp Cloud API, so your number already lives there: changing platforms means migrating the WhatsApp Business account between providers inside Meta, with verification in the middle. Plan for days rather than minutes, and ask for the release procedure in writing before you sign with the next vendor.

The second is your data, and here Kommo stands better than most: it publishes developer documentation, so a technical path exists for getting contacts, deals and stages out. We did not verify its exact scope, so do what you would with any vendor: ask for the export clause in the document you will sign and for a test export before you cancel anything.

The third is the configuration, and with Kommo there is usually a lot of it. Sales boards with their stages, automatic tasks, Salesbot flows and AI agents configured one by one do not copy across to the next vendor. Setup is included: we configure everything Eva does today, at no extra cost. Eva goes live in up to 5 business days once access and catalog are ready. Kosmo builds it for you on all three plans with a published 72-hour turnaround. With Aurora, Leadsales and Whaticket the configuration is yours to build beyond whatever the plan includes.

The fourth is the calendar, and here Kommo's rule works in your favor for once. Because you already prepaid six months, the overlap that normally costs extra money is already paid: use the remaining term to run the new vendor in parallel on a secondary channel or a time window, and move when you have seen real conversations resolved. Check your AI credit packages too, since their term cannot extend beyond what is left of the subscription.

The fifth is the exit on the other side. Aurora states that payment is in advance and non-refundable; Leadsales says commitments longer than one month are not refunded and that cancellation must be requested at least three days before the next charge; Whaticket says there is no refund for early termination and that fees for the remaining term become due. If you are leaving Kommo over a six-month commitment, read those three clauses before signing the next one.

And on our side, so you know what is left for you: we handle the number's migration inside Meta ourselves, the same way we handle your company's verification. Your contacts come into Eva by CSV or Excel file, with deduplication on import; your catalog comes in by file or by API; and on top of that a contact is created and updated on its own the moment the person writes. Ask your current vendor for the export and we go through it with you during setup, before you cancel anything.

With an advisor and a Salesbot, the bot answers whatever fits in a flow and everything else waits for the advisor. With Eva, one agent answers from your catalog and your information, follows up for months and hands your advisor, with the full history, only what needs a person.

Kommo describes its Salesbot like this: it detects the customer's intent and replies with preset templates and flows, built in a visual editor from Avanzado up. Your advisor takes whatever the flow cannot solve. It works as long as the questions fit the buttons.

Kommo's AI agent, from Avanzado up, already answers in natural language from the sources you upload: it can request information, update the prospect, start a Salesbot or transfer the chat. It only replies to incoming messages and reactivates inactive prospects up to 24 hours later. To write later, Kommo offers Salesbot templates, for example a fixed message to anyone who has not replied in 3 days; whatever that template cannot handle goes back to your advisor.

With Eva there is no flow to draw. The agent answers from your catalog and your knowledge base; when a value is not loaded, it says so and asks your advisor for help, who receives the conversation with its full history. The moment the advisor replies, Eva goes quiet.

Eva's follow-up is not a fixed message: it comes back on its own with sequences of up to five steps and delays of up to 180 days, and each step runs a full agent turn with the conversation history, so it can answer, reschedule or decide not to write. Every prospect sits in the CRM with its stage. Outside WhatsApp's 24-hour window, the message needs an approved template.

If what keeps you on Kommo is its sales-stage board, its reports or Pro's campaign attribution, compare that before switching. If what wears you out is maintaining flows and having the advisor chase every prospect, that is the part Eva does on its own.

Kommo already has a unified inbox, but it sits inside a per-user sales CRM that ties channels to paid users. If the inbox is what you need, Whaticket and Aurora Inbox start there; Eva brings WhatsApp, Instagram, Messenger, email and your website chat into one inbox where its AI agent answers first.

Kommo is a sales CRM first. Its inbox gathers WhatsApp, Instagram, Messenger, email and live chat into the customer record; Básico includes one WhatsApp number and one Instagram account, and each additional paid user unlocks one more channel. Free users only see the records shared with them.

Whaticket is the inbox-first option on this list: one shared inbox for WhatsApp, Instagram, Messenger, TikTok and web chat, from USD 49 a month with three users. Aurora Inbox covers WhatsApp, Instagram and Messenger with three users and an AI agent, and charges $240 MXN a month plus VAT per extra channel.

Eva answers in that same inbox: WhatsApp, Instagram, Messenger, calls, email and your website, with the CRM underneath. The AI agent replies first, and a person takes the conversation with its full history whenever it is needed. Email comes in through a connected Gmail account.