Calls
Who answers the phone when everyone is busy?
Eva handles the call with the same configuration, catalog, calendar and CRM that already run your chats.
We reply instantly, at any hour.
Eva from $191 USD a month, billed yearly, AI credits included. See plans
Some customers do not write: they dial. And the call lands exactly when everyone is with somebody else, or at lunch, or on a Saturday. Every missed call is a conversation that probably ended on your competitor's phone.
Eva treats voice as one more channel of the same agent: the same configuration, catalog, calendar and CRM that already run your chats. This page is what that looks like and what it takes to turn on.
A call Eva answers
Carlos Ramírez
On the call · 0:42
Customer: Do you have the 1.5-ton mini-split?
Eva: We do, 14 in stock at $30,375. Shall I send the quote on WhatsApp?
Call recorded in the CRM
Eva answers the call with your data and records it.
What Eva can do
- Answers the call with the identity and process you configured for your agent, the same one that runs WhatsApp and your website.
- Answers from your real data: it searches your catalog and knowledge before asserting, exactly as in any other channel.
- Books against your calendar's real availability and holds the slot during the call itself.
- Leaves the call on record in the CRM: contact, opportunity and the follow-up that comes next, on the customer's single thread.
- Hands the call to a person on your team when your escalation rules say so, with the context already assembled.
- Continues the conversation on WhatsApp when that is the better medium: payment link, quote or written confirmation.
What makes it different
- It is not a press-1 IVR: it is the same agent that reasons with your data, speaking.
- One history. The same customer's call, chat and email live in one CRM conversation.
- What gets agreed on the phone is not lost: it is recorded and the follow-up runs itself.
- Your team steps in when it matters: escalation works exactly as in the written channels.
Live
See it working
Books in your real availability
Mon
Tue
Wed
Thu
Visit confirmed 10:30
Fri
Reminder scheduled for the customer
Eva books the appointment straight into your calendar.
Your team, one click
Take over this conversation?
Answer it yourself, or escalate so another team member handles it.
Eva stays quiet until it is handed back
Your team takes the conversation in one click and Eva goes quiet.
Connected payment and invoicing
Payment link · bank transfer
Payment confirmed
Invoice_A241.pdf
CFDI 4.0 invoice issued and sent
With your tools connected, Eva collects payment and invoices inside the conversation.
Technical details
Technical details
What you need to connect it
- A phone number for the voice channel: a new one, or your company's.
- The configured agent: identity, process, key information and escalation rules, the same ones your written channels already use.
- The voice channel's go-live is agreed with you during implementation, like any other channel.
The channel's rules
- A call is real time: when a case needs minutes of checking, Eva says so, books it or continues in writing instead of leaving the person on hold.
- Invoices, payment links and documents travel on the written channels; on a call Eva offers them and sends them over WhatsApp or email.
- When your rules require a person and nobody can take the call at that moment, Eva schedules the callback and leaves it on record with its follow-up.
online sales in six months
Serviacero Comercial, a steel distributor, multiplied its online sales more than fourfold in six months with Eva answering and quoting immediately.
Read the full storyRelated pages
Put Eva to work.
Tell us what a typical customer call sounds like and we will show you how Eva would answer it, with your data and your rules.
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