Eva vs Whaticket: which one fits your business?

Eva is our product, so this page is not neutral by nature; that is why it is verifiable. Every Whaticket figure comes from its public pages, was checked on 28 July 2026 and keeps its link. Its Spanish site publishes in US dollars and its Brazilian site in reais, which we do not convert. Confirm at whaticket.com before deciding. Archived copy

Whaticket does human operations well: BASIC publishes $49 USD a month, three users, one connection, a fourteen-day free trial and no integration charge. If chat distribution is your bottleneck, its inbox deserves consideration.

It does not publish catalog quoting, in-thread payment, Mexican CFDI invoicing or appointment booking. It also does not publish Wäbot consumption or the total cost of its OpenAI tokens.

Whaticket solves a narrow problem: several people work one WhatsApp number without stepping on one another. It publishes assignment to an agent or department, role-based access, history-preserving transfers, real-time supervision and queue labels.

Its automation is real: it publishes a rule bot with welcome, farewell, automatic and absence messages, plus image, document and video attachments.

It also publishes Wäbot, an AI assistant described as GPT-4.1 mini over the company knowledge base, with controls for tone, role, answer style, handoff to a person and form-based data collection.

Eva starts from the other end: the agent searches your catalog, returns up to 25 candidates, pulls the verified record and answers only with visible fields. A buyer photo is matched against catalog images and returns candidates, confidence and evidence.

Our honest limit is that API catalog sources sync every 24 hours and file sources refresh when uploaded again. If five people fight over one inbox, buy the inbox; if no one answers at night, queue sorting is not enough.

Whaticket bills people and phone lines. BASIC is $49 USD a month with three users and one connection; PRO is $109 USD with eight. The custom plan starts at $49 USD with three users and one connection.

Its calculator reprices the user block by tier: $15 USD per user from four to seven. Each extra connection is $20 USD a month. BASIC annual is $470.40 USD, shown as $39.20 USD; PRO annual is $1,046.40 USD, shown as $87.20 USD.

Eva bills credits: an agent reply uses one; messages from the buyer and team use none; a campaign uses one per ten sends. Plans include 5,000, 9,000 and 15,000 credits with 5, 10 and 15 users.

A 1,000-credit top-up costs $49 USD, never expires, and an extra user is $17 USD a month. A full BASIC year costs less than one Essential month: if people keep answering, that math favors their inbox.

Wäbot uses OpenAI tokens bought directly from OpenAI; Whaticket publishes neither consumption per reply nor total cost. QR campaigns cost $25 USD per 1,000 and $105 USD per 7,500; official API is exempt, but Meta charges its template fee.

The Spanish pricing page publishes dollars, not pesos. It identifies WHATICKET LLC in Orlando; where no local operation exists, its terms allow service and invoicing from the United States. Ask which tax document you will receive before signing.

Published prices exclude taxes and withholdings. Billing is in advance by automatic debit to a credit or debit card; depending on nationality, an international card may be required.

The subscription renews automatically unless cancelled manually in the subscription menu. Its terms deny refund or credit for early termination, make remaining fees due and permit price changes with at least thirty days' notice.

Eva bills in pesos plus VAT with CFDI inside Mexico. Guided setup is free; Assisted is $579 USD once and Complete is $1,149 USD, delivered within up to five business days of complete inputs. Billing starts at go-live or day 30.

Whaticket has two real concessions over Eva: a free trial and immediate sign-up without speaking to anyone. Eva has no public trial and onboarding is assisted.

Outside Latin America, Whaticket publishes Spanish and Portuguese only; no English-language site was found.

For Mexico, no peso price, entity or office, CFDI statement, local phone, support hours or service-level agreement was found.

Its Spanish privacy policy names the United States, Peru and Brazil as storage locations, with no Mexico option found.

Its pages conflict: pricing includes free Web Chat while the homepage FAQ sells it as a paid connection. Multiagent claims no technical limit on connected agents, but plans bill three or eight users and another article mentions up to ten.

Its machine-readable facts file claims native Android and iOS apps while one of its own articles describes a responsive web experience with nothing to download.

The homepage counters render as zero.

It publishes more than 4,500 companies, 4.9 out of 5 support satisfaction and more than fifty percent growth in 2025, without methodology. Novocolor reports improvements without data. On API blocks, its claims alternate among zero, minimum risk and reduction without elimination.

Older navigation still says more than 4,000 and does not state whether the more than 4,500 are active paying customers or cumulative accounts.

The Meta Business Partner status is a self-claim we did not confirm in a Meta directory.

Official-API campaigns are exempt from QR credits, but its pages do not publish Meta's template fee or any markup by destination country.

Eva also has public limits: no automatic sign-up or trial; Eva Pay settles by SPEI, not card; not every integration is native; SSO and audit logs are built when Enterprise is signed. Enterprise does publish an SLA and dedicated executive.

Request a live demonstration with your catalog and real question. Request in writing the monthly total, AI and campaigns, invoicing entity, currency, tax document, cancellation terms and price-change notice in the contract you will sign.