Multi-agent WhatsApp: your team and Eva on one number

Begin with what you already have without paying, because much of the market would rather not mention it: at no cost, the same WhatsApp Business account can live on up to four linked devices, with several teammates answering from them, exactly as Meta documents. Where the paid Meta Verified subscription is offered, the advertised figure rises to ten devices and agents. For two or three people at low volume, that can genuinely be enough, and we are not going to pretend otherwise to sell you something.

What it does not cover is the work around the messages. Linked devices do not give conversations an owner, keep no record of who answered what, store the customer's history in no system, and leave nobody answering while your team sleeps or sits in a meeting. Two people can live with that. Six people turn every customer into a question shouted across an internal group chat.

With Eva the number stops living on a handset and moves into a shared inbox where your team works side by side. WhatsApp is not alone in there: Instagram, Messenger, calls, your website chat and your email land on the same screen, with the full history of each person even when they wrote to you through three different doors across three different months.

Anyone on the team takes over a conversation with one click, with no phone to borrow and no session to pass around. The moment a person replies, Eva goes quiet and does not write again until control is handed back, so a customer never gets your salesperson's answer and the agent's answer at the same time.

Eva's version of multi-agent includes a teammate who does not tire: the agent answers every incoming message in seconds, at any hour, using your catalog, your prices and the rules you wrote. It resolves the repetitive conversations end to end instead of parking them: it quotes with your real prices, holds an appointment against real calendar availability and can send a bank-transfer payment link.

When a case needs human judgment, or when one of your escalation rules fires, Eva requests assistance, assigns the conversation and notifies whoever you configured. While that person arrives it keeps helping with information and a preliminary quote, so your salesperson walks into a conversation that already moved forward rather than a cold greeting three days late.

Every conversation leaves a contact and an opportunity, with its stage and its owner, created by Eva while it talks rather than by somebody typing notes at the end of the day. The history shows the reply, the action that was executed, the follow-up still pending and the exact moment a person on your team took control.

The fine-grained control is per agent: which channels it covers, which tools it may use and which CRM functions are enabled live in its configuration. And the catalog detail only returns the fields you marked visible, so an internal cost never surfaces in a reply no matter how the conversation goes.