Kommo vs Whaticket

Kommo vs Whaticket: which one is better for handling WhatsApp?

Whaticket if you want a flat price, several users on a single number and cheap bulk sending; Kommo if you want a configurable CRM, several WhatsApp numbers and automations, and you can prepay six months. They are different products sold with the same word, and the choice is settled by how many numbers you will connect and how many people will use it.

Eva is our product. This page compares Kommo and Whaticket on the figures each publishes today, with a link and a verification date. Eva appears only at the end, held to the same standard.

The reason for writing it is that these two get compared as if they were the same thing, and they are not. Kommo is a sales CRM with messaging on top, priced per seat with a half-year minimum purchase. Whaticket is a shared inbox with a flat price, built around one WhatsApp number and around bulk sending. Almost all the confusion in this comparison comes from filing them under one category.

What to compare	Kommo	Whaticket	Eva
Published entry price	$20 USD per paid user per month on Básico for new customers, six months prepaid	USD 49 per month on Plan BASIC, three users included	$191 USD per month on an annual plan ($229 USD month to month), with 5 users included
How the cost multiplies	Per paid user, and the whole account shares one plan	Per plan: three users on BASIC, eight on PRO	Per plan, with 5 users included; extra user $17 USD per month
Minimum commitment	Six months prepaid: $120 USD per seat on Básico, $180 USD on Avanzado	Month to month, or annual payment at twenty percent off	Month to month, or an annual plan at a discount
Price when paying annually	Publishes nine-, twelve- and twenty-four-month terms, but neither their discounts nor their totals	$39.20 USD per month on BASIC and $87.20 USD on PRO	$191 USD per month on an annual plan
WhatsApp connections	One on Básico, three on Avanzado, no published limit on Pro	One per plan; each additional connection costs from USD 20 per month	WhatsApp included on every published plan
Connection architecture	Meta's official API	Official API or a QR-code connection, your choice	Meta's official API
Bulk sending	Broadcasting included from the Avanzado plan up	Sold separately and only on QR connections: $25 USD per thousand sends, $38 USD per two thousand, $75 USD per five thousand, $105 USD per seven thousand five hundred	Campaigns inside the platform, with Meta's fees billed separately
Artificial-intelligence agent	Credits included per seat: 750, 1,250 or 2,250 per month, at roughly fifteen credits per reply	Has artificial-intelligence features, but they require OpenAI usage not included in the plan: you pay OpenAI from your own account, with no published included allowance	Included in the plan: 5,000 credits per month on Esencial, one credit per reply
When the allowance runs out	Packages at $29 USD, $99 USD and $199 USD per month, three months minimum; above Escala, 5,000-credit blocks with no published price	There is no included allowance: usage is paid to OpenAI from the first reply, with no published per-reply cost	A 1,000-credit top-up at $49 USD, with no term
Whether the allowance expires	Credits reset monthly and do not roll over	Publishes no expiry for its sending packages	Plan credits renew each cycle; a top-up does not vanish the next day
AI agents per account	Up to three on Avanzado, up to fifty on Pro	Not published on its pricing page	One agent per plan; extra agent $59 USD per month
Other channels	Instagram: one account on Básico, three on Avanzado	Its pricing page is organized by WhatsApp connections rather than by channel	WhatsApp, Instagram, Messenger, calls, email and your website, plus Instagram comments and TikTok ad comments
Currency and invoicing	Dollars only; says a partner may resell in local currency, without publishing that price	Dollars only, with no peso price and no Mexican tax-invoice commitment	Pesos plus VAT inside Mexico, or dollars, with Mexican tax invoicing
Setup	No published price	No published price	Setup included

The verdict, by type of buyer

If you have a small team answering from a single number and what you need is for three or eight people not to trip over each other, Whaticket. It costs USD 49 per month on BASIC with three users and one WhatsApp connection, and $109 USD on PRO with eight users on that same connection. It is a flat price, paid month to month, and it does not grow with your headcount.

If what you need is a real CRM, with custom fields, automations, reports and several WhatsApp numbers, and your team is going to grow, Kommo. For new customers it starts at $20 USD per user per month, which is not the cheapest seat in this comparison: spread out, Whaticket's USD 49 BASIC comes to just over sixteen dollars for each of its three users and its $109 USD PRO to under fourteen for each of its eight. It also sells no monthly option: the published minimum purchase is six months, meaning $120 USD per seat on Básico and $180 USD on Avanzado before the first conversation.

If your operation lives on sending messages at volume, the comparison settles itself in the sending section: Whaticket sells cheap packages, but they only work on QR-code connections, and that is an architecture decision rather than a budget line. Kommo runs its broadcasts on the official API from the Avanzado plan up.

And if your real problem is that conversations need a catalog lookup, a quote with terms or a booking, neither solves it end to end: both sell the inbox, and what answers is metered separately on one and unpublished on the other.

Real price and real currency

Whaticket charges per plan: USD 49 per month on BASIC with three users and one WhatsApp connection, and $109 USD per month on PRO with eight users and, again, one connection. Each additional connection costs from USD 20 per month. Paying annually takes twenty percent off, leaving the monthly figure at $39.20 USD and $87.20 USD. It is one of the easiest prices to budget in the Mexican market, precisely because it does not depend on how many people use it.

Kommo charges per paid user per month: since 1 September 2026, for new Latin American customers, twenty dollars on Básico, thirty on Avanzado and forty-five on Pro, always six months prepaid; customers who bought earlier keep fifteen on Básico and twenty-five on Avanzado while they stay on their plan. A new eight-person team on Básico is one hundred and sixty dollars a month and nine hundred and sixty up front; on Avanzado, two hundred and forty a month and one thousand four hundred and forty up front. That same team fits inside Whaticket's PRO plan at $109 USD per month with no term signed.

The boundary is clear and worth stating plainly: as long as the work fits in one WhatsApp number and eight people, Whaticket is cheaper nearly always. The moment you need a second or third number, custom fields and automations, Kommo starts to justify itself even at a higher price.

Both bill in dollars. Kommo says an official partner may resell in local currency but publishes no such price for Mexico, and it publishes neither the discounts nor the totals of its nine-, twelve- and twenty-four-month terms. Whaticket publishes no peso price and no Mexican tax-invoice commitment. If you budget in pesos and deduct with a Mexican invoice, that is a line to settle in writing with both.

The AI agent in each one, and what it really costs

Kommo meters artificial intelligence with credits included per seat: seven hundred and fifty per month on Básico, one thousand two hundred and fifty on Avanzado and two thousand two hundred and fifty on Pro, and it publishes that one agent reply consumes on the order of fifteen credits. Translated, the Básico allowance covers roughly fifty replies per user per month. Credits reset monthly and do not roll over.

When that is not enough, Kommo sells packages: $29 USD per month for five thousand credits, $99 USD for fifty thousand and $199 USD for one hundred thousand, with at least three months prepaid on a first purchase. Five-thousand-credit blocks can be added above Escala, but Kommo publishes no price for them. It also publishes how many agents fit per account: up to three on Avanzado and up to fifty on Pro.

Whaticket takes another route. Its plans come with artificial-intelligence features, but its pricing page states that they require OpenAI usage not included in the plan. OpenAI charges for that usage: you open an OpenAI account, load credit onto it and connect your key in Whaticket. It publishes no included allowance and no cost per reply, so that budget line stays blank until you measure it yourself. If the OpenAI credit runs out, its help center says the agent switches off, and after topping up you have to click «Reactivar IA».

So the honest comparison is not which one has artificial intelligence, since both do, but which one lets you calculate its cost before you sign. Kommo publishes a meter you can turn into money with one multiplication; on Whaticket that cost arrives on a separate bill, OpenAI's, with no published figure.

WhatsApp: architecture and per-plan limits

Whaticket states outright that you can connect through the official API or through a QR code. That second route is what makes its bulk-sending product possible; it is sold separately and works only on QR connections: $25 USD per thousand sends, $38 USD per two thousand, $75 USD per five thousand and $105 USD per seven thousand five hundred.

It is worth understanding what that choice implies before making it. Whaticket offers the QR code as a connection separate from the official API, and Meta governs its API under terms of its own. If that number is the number your business runs on, decide it with your eyes open rather than on the price of a package.

Kommo goes the official-API route and its ladder is about numbers: one on Básico, three on Avanzado, where broadcasting and bots also appear, and no published limit on Pro. Its broadcasts run on API templates, with Meta's per-delivered-template fees billed separately.

In both cases Meta's fees sit outside the subscription. And in both, the useful question is the same: how many numbers do I genuinely need to connect. On Whaticket each extra number costs from USD 20 per month on any plan; on Kommo an extra number moves you up a tier and multiplies every seat.

So where does Eva fit?

Eva is our product and it enters here as a third option, with a public, checkable price: from $191 USD per month on an annual plan ($229 USD month to month) on the Esencial plan, with 5 users and 5,000 credits included, and artificial intelligence already inside the price. An extra user costs $17 USD per month, an extra agent $59 USD, and a 1,000-credit top-up $49 USD.

What Eva does that neither of them does: the agent executes. It quotes from your real catalog with stock and terms, books against true availability, takes payment inside the conversation, invoices in your customer's name and follows up for months, and all of it lands in the built-in CRM with nobody typing it in. With Kommo you buy the CRM and meter artificial intelligence by credit; with Whaticket you buy the inbox and pay for artificial intelligence separately, directly to OpenAI.

How you buy it is different too: no half-year minimum, a peso price plus VAT inside Mexico with Mexican tax invoicing, and channels included rather than billed connection by connection: WhatsApp, Instagram, Messenger, calls, email and your website, plus Instagram comments and TikTok ad comments.

And the honest part. If your budget is a low flat price and the work fits in one number with eight people typing, Whaticket costs less and does that. If what you need is cheap bulk sending over a QR code, Eva does not compete there and we will not pretend otherwise: Eva works on the official API. If you want a configurable CRM with campaign analytics and dozens of seats, that ground belongs to Kommo. And if you need to sign up alone today, Eva has neither self-serve signup nor a free trial. Setup is included: we configure everything Eva does today, at no extra cost.

How to decide in one afternoon

First, count WhatsApp numbers, not features. If it is one, Whaticket almost always wins on price. If it is two or more, add at least USD 20 per month for each extra connection on Whaticket and compare that against Kommo's tier jump, which multiplies per seat.

Second, count people. Multiply by Kommo's per-seat price and by six months, because that is what you will be signing. That number, set next to Whaticket's flat price, decides half the cases without testing anything.

Third, open fifty real conversations from last week and count how many are settled with a fixed answer and how many need a catalog lookup, a quote or a booking. That count tells you whether you are buying an inbox or an agent, which is the expensive decision.

Fourth, if bulk sending is part of the plan, decide the architecture first and the price second: a QR-code package on Whaticket, or official-API templates on Kommo with Meta's fees on top. Choosing on package price and discovering the architecture afterwards is the wrong order.

Fifth, send both the same email: what will artificial intelligence cost me at my conversation volume, what minimum term am I signing, how many numbers does the quoted plan connect, and who invoices me and through which entity. Four written answers are worth more than any table, the one above included.

Methodology

Kommo prices were re-verified on 24 September 2026 on its Latin American rate card for new customers (kommo.com/es/precios/comparar-planes) and its artificial-intelligence pricing post; included credits, numbers per plan and package rules come from the 28 July 2026 review. Pre-September prices appear only as history for existing customers.
Whaticket's plans were verified on 16 September 2026 and its extra connection and mass-sending packs on 28 September 2026 on its public pricing page, with no changes from the 28 July and 14 August 2026 reviews.
Every figure is quoted in the currency its vendor publishes, with no conversion. Seat and term multiplications are spelled out in words so that published figures stay distinguishable from calculated ones.
Whaticket's artificial intelligence was checked again on 28 September 2026 on its pricing page and help center: it requires OpenAI usage not included in the plan, which the customer pays for with their own OpenAI account and key. It publishes no included allowance and no cost per reply, so that line is named as a gap rather than estimated.
Meta's per-template fees are not published here: they change by country and category and sit outside both subscriptions.
Eva's figures come from our public rate card and are marked as ours wherever they appear.

Sources

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Data verified on July 28, 2026