Kommo vs Whaticket: which one is better for handling WhatsApp?

If you have a small team answering from a single number and what you need is for three or eight people not to trip over each other, Whaticket. It costs USD 49 per month on BASIC with three users and one WhatsApp connection, and $109 USD on PRO with eight users on that same connection. It is a flat price, paid month to month, and it does not grow with your headcount.

If what you need is a real CRM — custom fields, automations, reports, several WhatsApp numbers — and your team is going to grow, Kommo. It starts at $15 USD per user per month, the lowest per-seat price in this comparison, but it sells no monthly option: the published minimum purchase is six months, meaning $90 USD per seat on Básico and $150 USD on Avanzado before the first conversation.

If your operation lives on sending messages at volume, the comparison settles itself in the sending section: Whaticket sells cheap packages, but they only work on QR-code connections, and that is an architecture decision rather than a budget line. Kommo runs its broadcasts on the official API from the Avanzado plan up.

And if your real problem is that conversations need a catalog lookup, a quote with terms or a booking, neither solves it end to end: both sell the inbox, and what answers is metered separately on one and unpublished on the other.

Whaticket charges per plan: USD 49 per month on BASIC with three users and one WhatsApp connection, and $109 USD per month on PRO with eight users and, again, one connection. Each additional connection costs USD 20 per month. Paying annually takes twenty percent off, leaving the monthly figure at $39.20 USD and $87.20 USD. It is one of the easiest prices to budget in the Mexican market, precisely because it does not depend on how many people use it.

Kommo charges per paid user per month: fifteen dollars on Básico, twenty-five on Avanzado, forty-five on Pro, always six months prepaid. An eight-person team on Básico is one hundred and twenty dollars a month and seven hundred and twenty up front; on Avanzado, two hundred a month and one thousand two hundred up front. That same team fits inside Whaticket's PRO plan at $109 USD per month with no term signed.

The boundary is clear and worth stating plainly: as long as the work fits in one WhatsApp number and eight people, Whaticket is cheaper nearly always. The moment you need a second or third number, custom fields and automations, Kommo starts to justify itself even at a higher price.

Both bill in dollars. Kommo says an official partner may resell in local currency but publishes no such price for Mexico, and it publishes neither the discounts nor the totals of its nine-, twelve- and twenty-four-month terms. Whaticket publishes no peso price and no Mexican tax-invoice commitment. If you budget in pesos and deduct with a Mexican invoice, that is a line to settle in writing with both.

Kommo meters artificial intelligence with credits included per seat: seven hundred and fifty per month on Básico, one thousand two hundred and fifty on Avanzado and two thousand two hundred and fifty on Pro, and it publishes that one agent reply consumes on the order of fifteen credits. Translated, the Básico allowance covers roughly fifty replies per user per month. Credits reset monthly and do not roll over.

When that is not enough, Kommo sells packages: $29 USD per month for five thousand credits and $99 USD for fifty thousand, with at least three months prepaid on a first purchase. The Escala tier no longer carries a list price and is quoted instead, at $10 USD per five-thousand-credit block per month. It also publishes how many agents fit per account: up to three on Avanzado and up to fifty on Pro.

Whaticket goes to the other extreme: it advertises artificial intelligence as included in its plans, but publishes no reply allowance, no per-conversation consumption and no overage price. That does not mean it is free or unlimited; it means that budget line stays blank until you measure it yourself. It is the question to ask in writing before signing, and the answer should include exactly what happens the day whatever is included runs out.

So the honest comparison is not which one has artificial intelligence — both say they do — but which one lets you calculate its cost before you sign. Kommo publishes a meter you can turn into money with one multiplication; Whaticket publishes a ticked box.

Whaticket states outright that you can connect through the official API or through a QR code. That second route is what makes its bulk-sending product possible; it is sold separately and works only on QR connections: $25 USD per thousand sends, $38 USD per two thousand, $75 USD per five thousand and $105 USD per seven thousand five hundred.

It is worth understanding what that choice implies before making it. A QR-code connection does not live under the same contract as Meta's official API, and the message volume that makes it attractive is exactly what makes it visible. If that number is the number your business runs on, decide it with your eyes open rather than on the price of a package.

Kommo goes the official-API route and its ladder is about numbers: one on Básico, three on Avanzado — where broadcasting and bots also appear — and no published limit on Pro. Its broadcasts run on API templates, with Meta's per-delivered-template fees billed separately.

In both cases Meta's fees sit outside the subscription. And in both, the useful question is the same: how many numbers do I genuinely need to connect. On Whaticket each extra number costs USD 20 per month on any plan; on Kommo an extra number moves you up a tier and multiplies every seat.

Eva is our product and it enters here as a third option, with a public, checkable price: from $191 USD per month on an annual plan ($229 USD month to month) on the Esencial plan, with 5 users and 5,000 credits included, and artificial intelligence already inside the price. An extra user costs $17 USD per month, an extra agent $59 USD, and a 1,000-credit top-up $49 USD.

What Eva does that neither of them does: the agent executes. It quotes from your real catalog with stock and terms, books against true availability, takes payment inside the conversation, invoices in your customer's name and follows up for months, and all of it lands in the built-in CRM with nobody typing it in. With Kommo you buy the CRM and meter artificial intelligence by credit; with Whaticket you buy the inbox and the artificial intelligence arrives with no published meter.

How you buy it is different too: no half-year minimum, a peso price plus VAT inside Mexico with Mexican tax invoicing, and channels included — WhatsApp, Instagram, Messenger, calls, email and your website, plus Instagram comments and TikTok ad comments — rather than billed connection by connection.

And the honest part. If your budget is a low flat price and the work fits in one number with eight people typing, Whaticket costs less and does that. If what you need is cheap bulk sending over a QR code, Eva does not compete there and we will not pretend otherwise: Eva works on the official API. If you want a configurable CRM with campaign analytics and dozens of seats, that ground belongs to Kommo. And if you need to sign up alone today, Eva has neither self-serve signup nor a free trial: guided setup is prepared from your site and your catalog, you approve it at no cost, and assisted setup is bought separately from $579 USD.

First, count WhatsApp numbers, not features. If it is one, Whaticket almost always wins on price. If it is two or more, add USD 20 per month for each extra connection on Whaticket and compare that against Kommo's tier jump, which multiplies per seat.

Second, count people. Multiply by Kommo's per-seat price and by six months, because that is what you will be signing. That number, set next to Whaticket's flat price, decides half the cases without testing anything.

Third, open fifty real conversations from last week and count how many are settled with a fixed answer and how many need a catalog lookup, a quote or a booking. That count tells you whether you are buying an inbox or an agent, which is the expensive decision.

Fourth, if bulk sending is part of the plan, decide the architecture first and the price second: a QR-code package on Whaticket, or official-API templates on Kommo with Meta's fees on top. Choosing on package price and discovering the architecture afterwards is the wrong order.

Fifth, send both the same email: what happens when the artificial-intelligence allowance runs out, what minimum term am I signing, how many numbers does the quoted plan connect, and who invoices me and through which entity. Four written answers are worth more than any table, the one above included.

• Kommo was verified on 14 August 2026 across its pricing page, its artificial-intelligence pricing post and its credit-package documentation, with no changes from the 28 July 2026 review.
• Whaticket was verified on 14 August 2026 on its public pricing page, with no changes from the 28 July 2026 review.
• Every figure is quoted in the currency its vendor publishes, with no conversion. Seat and term multiplications are spelled out in words so that published figures stay distinguishable from calculated ones.
• Whaticket publishes no artificial-intelligence reply allowance and no overage price, so that line is named as a gap rather than estimated.
• Meta's per-template fees are not published here: they change by country and category and sit outside both subscriptions.
• Eva's figures come from our public rate card and are marked as ours wherever they appear.