Leadsales vs Kommo: which one is better for selling on WhatsApp?

If you are a one-to-three-person business that wants its conversations sorted by stage and does not want to sign anything, Leadsales. It bills month to month, states plainly that there are no forced contracts, has a Mexican company behind it, and its board is understood in twenty minutes. The cost of that simplicity is that the entry plan, at $97 USD per month, connects WhatsApp only through WhatsApp Web with a QR code: the official WhatsApp API starts on Profesional at $133 USD.

If your team is going to grow, you need several WhatsApp numbers and you want a CRM that genuinely configures, with custom fields, automations and reports, then Kommo. It is the larger product of the two and its entry price for new customers, $20 USD per user per month, is the lowest in this comparison. The cost of that is that it sells no monthly option: the published minimum purchase is six months prepaid, meaning $120 USD per seat on Básico and $180 USD on Avanzado before the first conversation.

If your problem is that conversations get answered late or badly, neither of them solves it on its own: both sell the place where conversations are organized, and the agent that answers is bought or metered separately. That is the part of the budget most often calculated backwards, and it is taken apart below.

And if you are comparing because somebody quoted you a price from memory, check the dates: third-party pages summarizing these two platforms still cite figures that no longer exist, like the cost of a Leadsales extra user, which is no longer on its pricing page.

Leadsales charges per plan, with users included inside it. Básico costs $97 USD per month with three users, five sales boards, five thousand conversations and fifteen gigabytes, and it connects WhatsApp through WhatsApp Web with a QR code, plus Messenger and Instagram. Profesional costs $133 USD per month with four users, ten sales boards, twenty thousand conversations, thirty gigabytes and the official WhatsApp API. Avanzado costs $247 USD per month with five users, unlimited sales boards, fifty thousand conversations and one hundred gigabytes. Longer terms are discounted: ten percent at three months, fifteen at six, twenty for a year.

Kommo charges per paid user per month: since 1 September 2026, for new Latin American customers, twenty dollars on Básico, thirty on Avanzado and forty-five on Pro; customers who bought earlier keep fifteen on Básico and twenty-five on Avanzado while they stay on their plan. That number is the most misleading in the comparison, not because it is false but because it cannot be paid monthly: the published minimum purchase is six months. A new four-person team on Avanzado pays one hundred and twenty dollars a month and signs for seven hundred and twenty up front; on Pro, one hundred and eighty a month and one thousand and eighty up front. All users on an account share the same plan, so tiers cannot be mixed seat by seat.

At the prices published for new customers, Kommo comes out cheaper per month at almost every team size Leadsales covers with a closed plan, although it bills six months up front. Three people pay sixty dollars a month on Kommo Básico, ninety on Avanzado or one hundred and thirty-five on Pro; on Leadsales, $97 USD on Básico, with WhatsApp over a QR code, or $133 USD on Profesional, with the official API. Four people pay eighty, one hundred and twenty or one hundred and eighty, against $133 USD on Leadsales Profesional. Five pay one hundred, one hundred and fifty or two hundred and twenty-five, against $247 USD on Leadsales Avanzado. Kommo only comes out above on Pro with three or four people. Beyond five, Leadsales publishes no price for an extra user, so that comparison can no longer be made from public figures, and on Kommo the artificial-intelligence credits multiply per person too.

On currency, Kommo bills in dollars: it says an official partner may resell in local currency, but publishes no such price for Mexico. Leadsales publishes peso prices for Mexico: $2,362.92 MXN per month on Básico, $3,239.88 MXN on Profesional and $6,016.92 MXN on Avanzado, at their base credits. Visitors from other countries see dollars, and its terms say customers in Mexico pay the published peso price. What it no longer publishes is the cost of an extra user: the page says it varies by plan, with no figure. If you budget in pesos and deduct with Mexican tax invoices, that is a line to ask about in writing before signing.

This is where two platforms with similar subscriptions end up costing twice as much as each other, and it is the section no third-party comparison gets right.

Leadsales sells its agent separately, under the name Lead Agent: $87 USD per month on the Starter tier, $297 USD on Growth and $793 USD on Scale, with the first month at no cost. Its page does not break down what changes between tiers, so we do not invent it: ask in writing, and ask for the exact criterion that pushes you up a tier. The arithmetic that matters is the sum: the Profesional plan, with the official WhatsApp API, plus the entry tier of Lead Agent is two hundred and twenty dollars a month, not one hundred and thirty-three.

Kommo does the opposite: it includes credits per seat, seven hundred and fifty on Básico, one thousand two hundred and fifty on Avanzado and two thousand two hundred and fifty on Pro, and publishes that one agent reply consumes on the order of fifteen credits. With that arithmetic, the Básico allowance covers roughly fifty replies per user per month, which is thin if the agent is genuinely answering. Credits reset monthly and do not roll over. Extra packages cost $29 USD per month for five thousand credits, $99 USD for fifty thousand and $199 USD for one hundred thousand, with at least three months prepaid on a first purchase; five-thousand-credit blocks can be added above Escala, but Kommo publishes no price for them.

Kommo also publishes how many agents an account may run: up to three on Avanzado and up to fifty on Pro, with assisted booking and voice notes at the top tier. Leadsales does not publish that figure. If your operation needs a different agent per branch or per brand, that line decides the comparison more than price does.

The honest arithmetic works like this: take one real month of conversations, count how many replies the agent gives in each one, and multiply. On Kommo that converts into credits at fifteen per reply; on Leadsales, into a Lead Agent tier. If the result exceeds the allowance, the true price is the subscription plus the top-ups, and that is the figure to compare.

On Leadsales, Básico connects WhatsApp through WhatsApp Web with a QR code, plus Messenger and Instagram. The official WhatsApp API, the connection Meta gives businesses, starts on Profesional at $133 USD per month. If that number carries your business, choose the connection before the price.

Leadsales includes credit-based campaigns on Profesional and Avanzado: two hundred and fifty credits a month on Profesional and five hundred a month on Avanzado, and it promotes the first month's two hundred and fifty as free. Those are campaign credits, not agent credits: two different meters, worth not confusing when budgeting.

Kommo connects one WhatsApp number and one Instagram account on Básico, three and three on Avanzado, where broadcasting and bots also appear, and WhatsApp numbers with no published limit on Pro. For a business with several branches or several brands, that ladder is the real reason to pick Kommo, more than the per-seat price.

Kommo, and Leadsales on Profesional and Avanzado, use Meta's official API for WhatsApp, so Meta's per-delivered-template fees are on you and are included in neither subscription. Ask both the same question in writing: whether they resell those fees with a margin or pass them through at cost.

Eva is our product and it enters this page as a third option, held to the same standard: a public, checkable price. It starts at $191 USD per month on an annual plan ($229 USD month to month) on the Esencial plan, with 5 users and 5,000 credits included, and artificial intelligence already inside the price. An extra user costs $17 USD per month, an extra agent $59 USD, and a 1,000-credit top-up $49 USD.

Where Eva beats both is in what the agent actually does. Leadsales and Kommo sell the place where conversations are organized, plus an artificial-intelligence layer that suggests, summarizes or answers the general stuff. Eva quotes from your real catalog with stock and terms, books against true availability, takes payment inside the conversation, invoices in your customer's name and follows up for months, and all of it lands in the built-in CRM without anybody typing it in.

It also beats them on how you buy it. There is no six-month minimum and no artificial-intelligence product quoted separately: each agent reply uses one plan credit, and that is it. And it handles WhatsApp, Instagram, Messenger, calls, email and your website, including Instagram comments and TikTok ad comments, without charging channel by channel.

Now the honest part, which is what makes this page useful. If your budget does not reach Eva's subscription and all you need is a shared inbox with stages for three people, Leadsales costs less and solves that. If what you want is a configurable CRM with campaign analytics, booking management inside the board and dozens of seats, that ground belongs to Kommo and we will not pretend otherwise. And if you need to sign up alone, with a card and without talking to anybody, Kommo has a fourteen-day trial today and Eva has neither self-serve signup nor a free trial. Setup is included: we configure everything Eva does today, at no extra cost.

First, count the people who will use the tool, including the ones who only watch. Multiply that number by Kommo's per-seat price and by six months; compare it against the closed Leadsales plan that covers the same team. That single calculation eliminates one of the two in half the cases.

Second, open fifty real conversations from last week and count how many are settled with a fixed answer and how many need a catalog lookup, a quote with terms or a calendar check. If nearly all are fixed, buy the cheaper option and do not pay for capacity you will not use. If half need searching, quoting or booking, you now know you are buying an agent, and the agent is priced separately on both.

Third, convert those conversations into each vendor's meter: credits at fifteen per reply on Kommo, a Lead Agent tier on Leadsales. Add the result to the subscription before comparing anything.

Fourth, send both the same email with four questions: what exactly happens when the credits run out, what minimum term am I signing, who invoices me and through which entity, and how many WhatsApp numbers does the quoted plan include. Written answers are worth more than any comparison page, this one included.

Fifth, test both against your own operation rather than the vendor demo: fourteen days on Kommo and the free first month of Lead Agent on Leadsales are enough to learn whether your team will really use it.

• leadsales.io/precios
• kommo.com/es/precios/comparar-planes
• kommo.com/es/blog/kommo-ia-precios
• leadsales.io/blog/leadsales-integraciones-whatsapp-fa-ig
• leadsales.io/terminos-y-condiciones
• leadsales.io
• kommo.com/es/blog/kommo-precios
• kommo.com/es/blog/actualizacion-precios-kommo
• kommo.com/es/blog/kommo-whatsapp
• kommo.com/es/calculadora-precios-whatsapp