Eva vs Kosmo: which one fits your business?

Kosmo does configuration well: all three plans include analyzing the business, configuring the bot, connecting channels and training the team, with a published 72-hour turnaround. It publishes its full price list in pesos and states on its own site that its entry point is high and that there is no free plan.

It does not publish what starts or ends a conversation, or the size and price of extra packages. Its pages also contain facts that conflict with one another; the verifiable gaps appear below.

When someone asks, «how much for 22-gauge sheet, 4 by 8?», Eva searches your catalog by file or API, returns up to 25 candidates and verifies the record before answering. It uses only fields you marked visible.

When a buyer sends a photo, Eva matches it against catalog images and returns candidates with confidence and evidence. It confirms price, currency and availability against the record; without complete verification, it answers at medium confidence.

Kosmo publishes contact capture, metrics, scheduling, Stripe payments and campaigns. Quoting from your own catalog does not appear on its plans page or FAQ, both reviewed on 28 July 2026.

Eva's limit: API catalog sources sync every 24 hours, and file sources refresh when you upload them again. A price changed ten minutes ago will not arrive until the next sync.

Kosmo bills 800 conversations on Starter, 8,000 on Professional Growth and unlimited conversations on Enterprise Domination. It warns before the limit, does not cut service without notice and sells extra packages, but does not publish what starts or ends a conversation or their size and price.

Eva bills credits: each AI agent reply spends one; customer and team messages spend none; campaigns spend one credit per ten sends. Plans include 5,000, 9,000 and 15,000 credits. A 1,000-credit top-up costs $49 USD and does not expire.

A thread with eight Eva replies uses eight credits; in Kosmo it is one conversation. If you have a few very long conversations, its unit may fit. Without its public definition, no exact crossover can be calculated.

Kosmo includes setup in all three plans: it analyzes the business, configures the bot, connects channels and trains the team in 72 hours. Higher plans add one-to-one training, monthly mentoring and monthly optimization.

Setup is included: we configure everything Eva does today, at no extra cost. Live in up to 5 business days once access and catalog are ready.

Kosmo does not bill setup separately either. Eva defines connecting existing systems; Kosmo includes it in custom development, capped at three items on Professional Growth.

Also compare either option with hiring a person: one person covers 45 of the week's 168 hours and adds payroll burden, commission and equipment. Automating that gap is the first choice; selecting a vendor comes second.

There are six open points: Starter appears with one channel and user on plans, but three of each in a March 2026 article; we use plans. The homepage says no hidden costs and WhatsApp API included; campaigns says Meta per template is paid separately.

The FAQ says data cannot be exported and custom dashboards cannot be built; Enterprise offers custom dashboards and the service agreement offers export. Availability figures also conflict. Enterprise has a published price, but its dental page quotes by volume.

Tripled sales, first-year retention and more than 500 companies are Kosmo claims without linked methodology or audit. On 28 July 2026, its G2 profile had no reviews.

Eva also has a limit: the payment links Eva sends your customers are SPEI bank transfers, with no card option yet. If that is essential, say so in your first message.

Ask for a live demonstration with your catalog and real question, written definitions of the billed unit and its exhaustion, and the contract's export and cancellation clauses. Those answers distinguish promises from commitments.