How do we answer prospects and book intro classes without tying up the desk?

Somebody fills in the website form at eleven at night asking what it costs and when the next class runs. Eva answers in seconds with what you published — plans, schedules, what each one includes — and asks what it needs to be genuinely useful: their goal, which days work, whether they have trained before. What you did not load does not get invented: when a value is missing, Eva says so and asks for a person on your team.

When they want to try it, Eva checks real availability — session type, duration, coach and hours — and offers times that actually exist. When they pick one, Eva books it; events already living in Google Calendar block their slot through Free/Busy, so an occupied spot is never offered. It can also schedule the recurring sessions of somebody already training with you.

The next day starts confirmed. Eva sends the reminder by message or email, asks them to confirm day and time, and when they cannot make it, offers other times and reschedules inside the same thread. Silence does not disappear either: the thread keeps its state so somebody can pick it up knowing exactly where it stood.

After that Eva handles coming back. It creates or updates the contact and the opportunity, schedules follow-up and returns on its own, with sequences of up to five steps and delays of up to 180 days — enough to write to somebody who stopped showing up months ago. Each follow-up runs a full agent turn, so it can check the calendar, update the CRM, reschedule or decide that writing again is not the right move yet. The moment a person on your team replies in the thread, Eva goes quiet.