Car dealerships
How do we answer in minutes without pulling a consultant off the floor?
Eva answers, asks what is needed to quote, checks your inventory, books test drives and leaves the conversation in the CRM with follow-up scheduled.
Someone asking about a car who does not get a fast answer buys somewhere else. The trouble is that the consultant who should reply is on the floor, delivering a unit or closing the month, and the enquiry arrives at eleven at night from an inventory listing.
Eva is an AI sales agent with a built-in CRM that takes that first stretch: it answers on your website, by email or on the chat app your buyers use, asks what is missing to quote, searches your inventory, books the test drive and leaves the thread in the CRM with follow-up scheduled. This page describes that for a dealership.
Luis Medina
online
Today
I saw the 2026 Terra SUV on your site. Do you have it in white, and what is the price?
19:48
We do: Terra 2026 Advance in white, 489,900 pesos with this month's launch bonus. Is it for you or for the family?
19:49
For my wife. Could we test drive it Saturday?
19:50
Of course: Saturday 11:00 with Ramón at the dealership. I will send the invite, and a 5,000-peso hold reserves the white Terra for you.
19:50
Hold confirmed · 5,000 pesos
Hold received: the unit is reserved and your test drive is Saturday 11:00. I will confirm the day before.
19:52
I saw the 2026 Terra SUV on your site. Do you have it in white, and what is the price?
19:48
We do: Terra 2026 Advance in white, 489,900 pesos with this month's launch bonus. Is it for you or for the family?
19:49
For my wife. Could we test drive it Saturday?
19:50
Of course: Saturday 11:00 with Ramón at the dealership. I will send the invite, and a 5,000-peso hold reserves the white Terra for you.
19:50
Hold confirmed · 5,000 pesos
Hold received: the unit is reserved and your test drive is Saturday 11:00. I will confirm the day before.
19:52
What Eva did meanwhile
Inventory
Terra 2026 Advance · white
489,900 pesos · 2 available
Looked up in your real inventory
Hold
Test drive Saturday 11:00
Hold link · 5,000 pesos
CRM
Luis Medina · Terra 2026
From the first message to a booked test drive, with the unit reserved and everything on record.
- Quotes
- Charges
- Books
- Logs it in the CRM
- Follows up
From $229 USD a month · setup from $579 USD · live in 5 business days → See pricing
The problem
The daily problem
- The first reply competes with floor duty, deliveries, paperwork and the month-end close, so answering fast depends on who happens to be free.
- A message that only says «what's the price?» is not quotable: model, trim, whether there is a trade-in, cash or finance, and the buying timeline are all missing.
- Remembering which car each person wanted, and what they bought years ago, ends up living in one consultant's head; when they leave, the relationship leaves too.
A day with Eva
A day with Eva
A buyer writes on Sunday night from an inventory listing. Eva answers in seconds and asks exactly what is missing, in the vocabulary your floor already uses: model and trim, whether there is a trade-in, cash or finance, and when they need it. If they send a photo of a unit or of a data plate, Eva matches that image against your catalog images and proposes candidates with a confidence level.
With that, Eva searches your inventory, pulls the verified vehicle record and answers using only the fields you marked visible. What is not loaded does not get invented: when a value is missing or verification is incomplete, Eva says so, asks for a person on your team and hands the thread over with the context already assembled. When an offer carries an expiry date and conditions, the answer carries them too instead of leaving a bare number.
If the conversation moves, Eva books the visit or the test drive against real availability — appointment type, duration and the demo unit as a resource — sends the reminder and reschedules when the buyer cannot make it. All of it lands in the CRM as a contact and an opportunity, so the history stops living in one person's phone.
After that, follow-up does not depend on anyone remembering. Car buyers rarely decide the same day: Eva comes back on its own with sequences of up to five steps and delays of up to 180 days, and each follow-up runs a full agent turn, so it can check inventory, update the CRM, reschedule or decide that writing again is not the right move yet. The same mechanism serves the post-delivery service reminders you configure. The moment the consultant replies in the thread, Eva goes quiet.
Concrete workflows
Three concrete workflows
Qualify and quote the vehicle
Eva asks about model, trim, trade-in, payment method and timing, searches your inventory, returns up to 25 candidates and answers from the verified record.
The lead becomes an opportunity
Luis Medina
Terra 2026 Advance
Test drive · Saturday
489,900 pesos
Book the test drive
Eva checks real availability by appointment type and demo unit, books the visit, sends the reminder and reschedules when the buyer cannot come.
Books in your real availability
Mon
Tue
Wed
Thu
Visit confirmed 10:30
Fri
Reminder scheduled for the customer
Hold follow-up and after-sales
Eva leaves the contact and the opportunity in the CRM and comes back for months, with sequences of up to five steps and delays of up to 180 days.
The sale that was going cold
Quote sent · Monday
3 days without a reply
Eva wrote again, with context
The customer answered: order confirmed
Typical integration: Inventory arrives as a file or through an API, and API sources sync every 24 hours. The agent's tools can call HTTP endpoints in your dealer management or CRM system to check availability, the status of a unit or of an application; what gets connected, and under which contract, is decided during implementation rather than promised beforehand.
We configure everything for you.
online sales in six months
Serviacero Comercial, a steel distributor, multiplied its online sales more than fourfold in six months with Eva answering and quoting immediately.
Read the full storyQuestions
FAQ
Does Eva quote from my prices or make numbers up?
From yours. Eva searches the inventory you loaded and pulls the verified vehicle record before answering, using only the fields you marked visible. When a value is missing or verification is incomplete, it does not fill the gap: it says so and escalates to a person on your team.
Can it approve financing or say whether a buyer qualifies?
No. Eva can collect whatever information you configure and hand the conversation to your finance desk with full context, but it does not pull credit history, does not pre-approve and does not promise a rate. Approval stays with the lender, and Eva's answer says so in those terms.
Does it book test drives?
Yes. Eva checks availability against time zone, resource hours and busy events, books the appointment, sends the reminder and reschedules inside the same thread. If you sync Google Calendar, what already exists there blocks its slot automatically through Free/Busy.
What if my inventory changes every day?
API sources sync every 24 hours and file sources refresh when you upload them again. If an update fails and a catalog already exists, Eva keeps serving the last good version rather than serving nothing. For minute-by-minute availability, expose a live lookup from your system and connect it as a tool.
What happens when a consultant leaves?
The history stays. Contact, opportunity and conversation live in the CRM rather than in a phone, so whoever takes over can see where the last quotation stood and what was promised. While a consultant is handling the thread Eva stays silent; when control comes back, it resumes the scheduled follow-up.
Put Eva to work.
Send us your unit list or a screenshot of the last enquiries you received. We will show you how Eva would answer them, with your prices and your rules.
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