Channels
Where Eva answers
The agent is the same everywhere: the catalog, the rules and the CRM do not change with the channel a customer writes from.
What changes is what each platform allows. Every page states what Eva does there, what connecting it takes, and the limits the platform imposes.
Email: the same inbox, plus campaigns
Email lands in the same inbox as every other channel: Eva answers sales threads with your prices and your rules, just as on WhatsApp, and campaigns go out with segments, consent and suppression over the same contacts already living in the CRM.
Reminders for the appointments the agent books and escalation alerts also travel by email, and everything is measured in the same place as the rest of your channels.
Not sure where to start?
Tell us on WhatsApp how your business answers customers today and we will say plainly whether Eva helps and where to begin.
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