A WhatsApp CRM for your whole team
Eva is a WhatsApp CRM with an AI agent included. It records every conversation, helps create contacts and deals with an owner, and lets you see each rep's chats and results. The Essential plan starts at $191 USD per month billed annually and includes 5 users.
We reply instantly, at any hour.
Serviacero multiplied its online sales more than fourfold in six months with Eva. Read the case
EvaAI, the company that sells Eva, publishes this page. To compare six options side by side, see our guide to the best WhatsApp CRM in Mexico.
Mariana Ortiz
online
Today
Contact and opportunity created in the CRM · $4,960 MXN · Stage: Quoted
Two days later
End to end
This is what gets recorded
One complete conversation. Left, what the customer sees; right, what Eva wrote down while it answered.
Hotel Casa Real
online
Today
Do you carry 1.5-ton inverter mini-splits? I need 3 for a hotel.
10:42
We do: 1.5-ton 220 V inverter mini-split, $30,375 each with 14 in stock. All 3 come to $91,125, invoice included. Want the quote?
10:42
Yes, send it. Can I pay by bank transfer?
10:43
Here is your quote and the transfer payment link.
Quote_4821.pdf
10:43
Payment confirmed · $91,125
Done, I just paid.
10:51
Payment received. Your invoice is on its way and the order is on record. Delivery confirmation Thursday.
10:51
Do you carry 1.5-ton inverter mini-splits? I need 3 for a hotel.
10:42
We do: 1.5-ton 220 V inverter mini-split, $30,375 each with 14 in stock. All 3 come to $91,125, invoice included. Want the quote?
10:42
Yes, send it. Can I pay by bank transfer?
10:43
Here is your quote and the transfer payment link.
Quote_4821.pdf
10:43
Payment confirmed · $91,125
Done, I just paid.
10:51
Payment received. Your invoice is on its way and the order is on record. Delivery confirmation Thursday.
10:51
What Eva did meanwhile
Catalog
1.5-ton 220 V inverter mini-split
$30,375 · 14 in stock
Looked up in your real catalog
Payment and invoice
Quote_4821.pdf generated
Payment link · bank transfer
CRM
Hotel Casa Real · $91,125
Example from a configured business: quotes at your prices, collects, invoices, and leaves it all on record.
What happens on your WhatsApp
Three things that stop depending on somebody remembering
Records and helps create contacts and opportunities
Every chat becomes a contact with its stage and its owner, tied back to the conversation that created it.
Bravo Workshops
online
Today
New contact · Owner: Karla · Stage: Interested
Nobody opened a new-record screen: the contact already exists.
It follows up without anyone remembering
Eva comes back on the day that was written down, with the goal you defined, and records what they answered.
Gabriel Nunez
online
Today
Follow-up scheduled · 3 days
The follow-up goes out at the hour it was scheduled, with no paper reminders.
Your team takes over
Anyone takes the conversation with one click from the CRM inbox, and Eva stays silent until control is handed back.
Mariana Ortiz
online
Today
Karla took the conversation · Eva silent
One click and a person answers, with the whole history in view.
Tell us what you sell and how many people answer today. We will show you which contact, which deal and which stage would be written from one real conversation of yours.
Message us on WhatsAppBolt it on, or born there
What an integration does not write
Attaching WhatsApp to the CRM you already run moves the messages across. The stage, the quote and the follow-up still wait for somebody to type them.
| WhatsApp integration into your current CRM | Eva | |
|---|---|---|
| Who writes the contact | A person, after the chat | Eva records it and helps create it while it talks |
| Stage and follow-up | Whenever somebody remembers | Written from the conversation |
| Quotes from your catalog and conditions | ||
| Answers at 11 at night | ||
| Hands the conversation to a person | Depends on the tool | One click, and Eva goes quiet |
| One history per customer | WhatsApp only | WhatsApp, Instagram, Messenger and web |
online sales in six months
Serviacero Comercial, a steel distributor, multiplied its online sales more than fourfold in six months with Eva answering and quoting immediately.
Read the full storyHow much does Eva's WhatsApp CRM cost?
The Essential plan costs $229 USD per month, or $191 USD per month billed annually, before taxes, and includes 5,000 credits, 5 users and one AI agent. Each extra user is $17 USD per month. Setup is included: we configure everything Eva does today, at no extra cost. Meta charges separately for some WhatsApp messages.
The CRM is not a separate line item: it comes with every plan, together with the agent. Credits measure the work Eva does, and Meta bills delivered WhatsApp templates on its own.
| Plan | Month to month | Billed annually | Users | Credits per month |
|---|---|---|---|---|
| Essential | $229 USD | $191 USD | 5 | 5,000 |
| Professional | $379 USD | $316 USD | 10 | 9,000 |
| Complete | $579 USD | $483 USD | 15 | 15,000 |
Eva, Kommo and Leadsales: what changes on price and WhatsApp
Kommo charges per user in dollars, with at least six months prepaid, and its AI agent starts on Avanzado. Leadsales charges per plan with users included and connects one number per account. Eva charges per plan, with the agent included and each rep's own WhatsApp when Meta enables coexistence for that number.
Sources: Kommo's pricing page (kommo.com/es/precios/comparar-planes), prices checked September 24, 2026 on the rate card for new Latin American customers, and WhatsApp numbers per plan checked July 28, 2026. Leadsales' pricing page and terms (leadsales.io/precios) checked September 28, 2026; Lead Agent pricing checked August 24, 2026, and its 14-day trial September 25, 2026. Third-party prices change, so check them before you decide.
| Criterion | Eva | Kommo | Leadsales |
|---|---|---|---|
| Published entry price | $229 USD per month with 5 users | USD 20 per paid user per month (Básico) | USD 133 per month with 4 users (Profesional, its first plan on the official WhatsApp API) |
| Term | Month to month or annual | Six months prepaid at minimum | Month to month, or 3, 6 or 12 months at a discount |
| Currency | Pesos in Mexico, dollars elsewhere | Dollars | Pesos for customers in Mexico, per its terms |
| AI agent | One agent included in every plan | From Avanzado, USD 30 per user per month; Básico no longer includes it for new customers | Lead Agent sold separately, from USD 87 per month after a free first month |
| WhatsApp numbers | Several lines per agent, plus each rep's own WhatsApp if Meta enables coexistence | 1 on Básico, 3 on Avanzado, unlimited on Pro | One per account, shared by the team |
| Trial | No | 14 days, no card | 14 days (no price shown) |
When is Kommo or Leadsales the better choice?
Kommo fits if you want to try before paying, if one or two people need no AI agent, or if you rely on WhatsApp formats like Flows and carousels. Leadsales fits if you want live setup sessions at launch or native iOS and Android apps. Eva fits if you want the agent included and a clear view of every rep.
Kommo: its 14-day trial needs no card, and Básico costs USD 20 per user per month. For one or two people who only need to organize conversations, that costs less than an Eva plan, although it requires six months up front. Kommo also documents WhatsApp templates, broadcasts, Flows, carousels and buttons (kommo.com/es/whatsapp, July 28, 2026), plus no-code visual automation from Avanzado. Every other Kommo and Leadsales fact uses the sources and dates listed with the table above.
Leadsales: its official-API plans include live setup sessions during the first 72 hours, it has iOS and Android apps, and it operates through a Mexican company that issues Mexican tax invoices. Eva installs on a phone as a web app, not a native app.
Eva fits if you want an agent answering and recording from the first message, with the agent already in the price, and if your reps work from their own WhatsApp and you need to see their chats and results.
Getting started
Set up in three steps
1
We connect your WhatsApp Business
The same number you already use. Instagram, Messenger and your site chat if you want them.
2
We load the catalog and the follow-up rules
Your stages, your owners and when Eva goes back to a customer. The copilot proposes the first version and you correct it.
3
Your team works from the CRM inbox
Take any conversation with one click and see the contact, the deal and what comes next on the same screen.
From $191 USD a month, billed yearly. Public prices, no surprises. See plans
What you need and what it does not do
Eva is not free and we will not pretend otherwise. These are the four things worth knowing before you write to us.
- Eva is not free and has no free trial. Setup is included: we configure everything Eva does today, at no extra cost.
- Each rep's own WhatsApp requires Meta to enable coexistence for that number and the number to stay connected. Eva sees one-to-one chats, not groups.
- Not every conversation becomes a deal: it takes buying intent and a linked sales-stage board. On web, email or a call the phone number may be missing, and Eva asks for it.
- Chat history from your previous vendor does not migrate; your contacts import from CSV or XLSX.
Before you start
Frequently asked questions
What is a WhatsApp CRM?
It is a system that keeps your customer records from your WhatsApp conversations: who wrote, what they asked, what they were quoted, which stage they are at and who owns them. The WhatsApp Business app offers labels and quick replies to sort chats, but it does not track deals, owners or results per rep. Eva combines that CRM with an AI agent that answers and records.
How much does a WhatsApp CRM cost?
It depends on how each vendor charges. Eva costs $229 USD per month, or $191 USD per month billed annually, with 5 users and one AI agent included. Kommo charges new Latin American customers USD 20 per user per month on Básico, with six months prepaid (checked September 24, 2026). Leadsales lists USD 133 per month with 4 users on Profesional, and its terms say customers in Mexico are billed in pesos (checked September 28, 2026). With any of them, Meta bills some templates separately.
Can I keep using the WhatsApp Business app on my phone?
Yes, if Meta enables coexistence for your number: you keep your number and the app, and Eva sees one-to-one chats; groups stay out. If your number is not eligible, it connects to the WhatsApp Business Platform and conversations move to Eva's Inbox. When Meta and the phone allow it, you can also bring over your contacts and history.
Can each rep use their own WhatsApp number?
Yes, when Meta enables coexistence for each number. Each rep connects their WhatsApp to Eva and keeps answering from their phone. You see their chats, deals and results in the Inbox and the Dashboard, and each rep chooses whether Eva answers new conversations for them.
How many users are included?
Essential includes 5 users, Professional 10 and Complete 15. Each extra user is $17 USD per month. Every plan includes one AI agent, and another one is $59 USD per month.
Can I switch to Eva from Kommo or Leadsales?
Yes. Your contacts import from CSV or XLSX with deduplication, and your WhatsApp number is connected during implementation. Chat history stored with the other vendor does not migrate, so request an export before you cancel. Check your term too: Kommo is bought for six months at minimum, and Leadsales does not refund the rest of a term longer than one month.
Does Meta charge separately for WhatsApp messages?
Yes, whichever CRM you use. From October 1, 2026, each delivered marketing template in Mexico costs USD 0.0397 (USD 0.0305 through September 30) and each utility template USD 0.0085. Service messages are free up to 1,000 delivered per number per month. Source: Meta's rate cards, checked September 17, 2026.
Is there a free WhatsApp CRM?
The WhatsApp Business app is free and includes labels and quick replies, but it does not split chats by rep or keep deals. Kommo offers a 14-day trial with no card. Eva is not free and has no free trial.
Related pages
Put Eva to work.
Tell us what you sell and how many reps answer WhatsApp today. We will show you what would be recorded from one real conversation of yours.
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