The best WhatsApp CRM in Mexico

The table orders the nine options by their points out of 100, using the seven criteria in the next section. The last column says how far a trial account got on October 28, 2026.

Each criterion scores 0 to 5 and is multiplied by its weight. What we saw in a trial scores 5; what the vendor documents but we could not see scores 3, not zero; what it does not publish scores 0. A tie goes to the lower cost, never to the publisher of the list.

Each cell is that criterion's 0 to 5 score; the points add up each score times its weight, divided by 5.

This is the cheapest plan with WhatsApp for one number and three people, before tax. Equivalents use the European Central Bank rates of October 22, 2026; the messages Meta charges for are extra on every option.

The official WhatsApp Business API is Meta's route for businesses; WhatsApp Web by QR code links a phone instead. “Documented” means the vendor publishes it and we did not see it working.

Choose respond.io if your team works several channels and needs lifecycle stages, assignment and clear usage meters, and can pay in dollars without a CFDI invoice. Starter costs $79 USD a month billed yearly with five users; AI agents start on Growth.

What we saw on October 28: we opened the 7-day Growth trial with no card and no phone number, and built an agent from the FAQ of a test furniture store. In the preview it quoted the sofa set's exact price; asked about shipping to Silao, it said it had no confirmed information and handed the conversation to a person with an internal summary; asked how to reserve a dining set, it gave the price and the deposit, told the customer not to pay in the chat and handed off as well. The channel screen offers the official WhatsApp Business API, and the account ships with lifecycle stages (New Lead, Hot Lead, Payment, Customer and Cold Lead) and usage meters.

What we could not check: a contact record with real activity, since we imported and messaged nobody, or permissions and export. The agent we saw is a Growth feature; Starter, the plan priced here, does not include it, so that criterion scores 1. The account showed English and dollars, and we reached no option to pay in pesos or to get a CFDI invoice.

Choose Aurora Inbox if paying in pesos with a CFDI invoice comes first and you want an inbox, a CRM and an AI agent for three people: $1,800 MXN a month plus VAT. Each extra user or channel is $240 MXN a month plus VAT.

What we saw on October 28: nothing inside the product. We did not attempt the trial because its 7-day trial signup is paid, and we paid for nothing in these trials.

What we could not check: everything else. We scored it on what Aurora publishes: WhatsApp through the official API or by QR, five sales boards on its entry plan, conversation reports, an agent with tools and CFDI invoices in XML and PDF. It publishes no price for AI replies beyond the allowance.

Choose Leadsales if a small Mexican team wants sales stages, several users included with no per-person charge, a peso price and a Mexican invoice. Básico costs $2,362.92 MXN a month with three users and connects through WhatsApp Web with a QR code; the official API starts on Profesional, $3,239.88 MXN a month.

What we saw on October 28: the site offers a 14-day CRM trial. Signup accepted the email and password and reached “Personaliza tu cuenta”, which requires a personal WhatsApp number to send a code to; we stopped there.

What we could not check: the stages, the handoff, or whether the trial charges anything, since its page shows no trial price. Its AI agent, Lead Agent, is billed separately from $87 USD a month and only on Profesional or Avanzado, so that criterion scores 1.

Choose Kommo if your team sells from a visual sales board with tasks, contact records and campaign reports. Básico costs $20 USD per user a month, but you prepay six months at least: $120 USD per person before you start.

What we saw on October 28: the signup page advertises a 14-day full-access trial with no card. The form rejected the plus-sign alias email we used for every trial (“Enter a valid email”), so we did not get an account.

What we could not check: WhatsApp, the sales board, the agent and the handoff. Kommo documents its native official WhatsApp API integration on every plan and different permissions for free and paid users; the AI agent is not on Básico for new customers, so that criterion scores 1. It publishes no peso price and no CFDI invoicing.

Choose Eva if you want an agent to run the whole sale on WhatsApp: quote from your catalog, book, collect payment, issue the CFDI invoice and follow up, with a built-in CRM. Eva is our product: Esencial costs $3,333 MXN a month billed yearly ($3,999 MXN month to month), plus Mexican VAT, with 5 users; each extra user is $299 MXN a month.

What we saw on October 28, from 8:41 to 9:13 p.m. Mexico City time: we tested it with the same case on a local copy of the current product, not in production. We created an agent without changing its default behavior and loaded the furniture store's FAQ. It quoted the sofa set's exact price; asked about shipping to Silao, it said the information only confirms free shipping in León, promising nothing; asked how to reserve the dining set, it worked out the deposit the store asks for and said it had no verified way to pay. In two of the three answers it asked for a name and mobile number to send the quote. It did not hand the conversation to a person: by default it has no handoff tool configured, and the conversation stayed unassigned, with a "Take conversation" button for the team. Each conversation created a contact with an open deal on the sales board linked to the agent. Eva has no self-serve signup and no free trial: signup is by invitation. Setup is included: we configure everything Eva does today, at no extra cost.

What we could not check: a real WhatsApp number, permissions or export; we have no published data on those, like several tools on this list. We saw the board linked to the agent with its stages and an open deal per conversation, so stages score 5. The agent answered without inventing anything, but with the default settings it did not hand the conversation to a person, so that criterion scores 1. If your team only needs to split chats, Whaticket or Callbell cost less.

Choose Whaticket if what you need is a low-cost shared inbox so several people can answer the same number: from $39.20 USD a month with three users billed yearly.

What we saw on October 28: the site offers a 14-day demo. Signup requires a WhatsApp number; left empty, the form marks the field in red and does not continue. The form appeared in English with the +1 country code.

What we could not check: the inbox, Wäbot and the handoff. Whaticket documents automatic assignment, transfers that keep the history, role-based access and reports; we found no sales stages in what it publishes. Its AI runs on your own OpenAI account, paid separately, and it publishes no CFDI invoicing.

Choose Wati if what you mostly need is the WhatsApp API with a team inbox, campaigns and an included AI agent, metered by active contacts instead of per user: Growth costs EUR 59 a month billed yearly, ≈ MXN 1,240, with three users.

What we saw on October 28: the site advertises a 7-day trial with no card. The signup form requires a personal phone number, explicitly not the business one, and asks you to accept marketing messages; we stopped before submitting it.

What we could not check: anything inside the product. We found no sales stages in what it publishes; it documents role-based access on its higher plans, and Meta's template messages are charged on top. Its page shows euros; a Mexico peso price is not verified, and it publishes no CFDI invoicing.

Choose Callbell if you want a shared inbox priced per agent with three people at least: $15 USD per agent a month billed quarterly, plus the WhatsApp channel from $22 USD a month.

What we saw on October 28: we opened the 7-day trial with no card and confirmed the email. Step three of signup requires a contact phone number, preferably WhatsApp, and without it the button to the dashboard stays disabled; we stopped there.

What we could not check: the dashboard, the WhatsApp connection and its AI agents, which spend a separate wallet. Callbell documents contact export in CSV and JSON; we found no sales stages in what it publishes. It publishes no CFDI invoicing.

Choose Clientify if you want a CRM with sales processes, email and marketing in one Spanish-language system. Todo en uno costs $39 USD a month billed yearly and includes one user; we could not confirm the price of extra users, so its cost score drops one step.

What we saw on October 28: we opened the 7-day trial with no card and confirmed the email. Signup offers Mexican pesos as the account currency and warns it cannot be changed later; we could not get the choice to save or get past that screen. Its signup menu lists WhatsApp Web as a channel.

What we could not check: WhatsApp, the sales processes, the AI and the handoff. Clientify documents the official WhatsApp API and flows that assign the conversation to a person. Its electronic invoicing is for Spain only; it publishes no CFDI invoicing.

If your team sells from a visual sales board with tasks and campaign reports: Kommo, with a six-month minimum per person.

If you want to pay in pesos with a Mexican invoice: Leadsales or Aurora Inbox; Eva too, at a higher price.

If you only need a low-cost shared inbox: Whaticket or Callbell. If you want the WhatsApp API with an included agent, billed by active contacts: Wati.

If you work many channels and want to try one today: respond.io, billed in dollars with no CFDI. If you want CRM and marketing in Spanish: Clientify.

If you want an agent to run the whole sale, from the quote to the CFDI invoice and the follow-up, with us doing the setup: Eva.

On October 28, 2026, between 2:43 and 4:34 p.m. New York time, we tried to open a trial account at each CRM with the same case: a furniture store in León, Mexico, with three customer questions. We used no card, no WhatsApp number and no real contacts, and we messaged nobody.

Only respond.io let us into the product: we saw its lifecycle stages and its agent handing the conversation to a person, but no contact record with activity. We did not attempt Aurora Inbox, whose trial is paid. We tested Eva, our product, with the same case that evening, from 8:41 to 9:13 p.m. Mexico City time, on a local copy of the current product: it answered all three questions without inventing anything, but with the default settings it did not hand the conversation to a person.

What we could not test anywhere: connecting a real WhatsApp number, moving a customer through the stages and receiving a CFDI invoice. We review this list every month; the next review is on November 28, 2026.

Each price links to the vendor page it came from, with the date of the fact sheet that recorded it.