Eva vs Aurora Inbox
Eva vs Aurora Inbox: which one fits your business?
Aurora Inbox is a shared inbox with a CRM and AI agents for Meta channels. Eva is an AI sales agent that sells across every channel and records every conversation in the CRM.
Eva quotes from your real catalog, books, takes payment, invoices and follows up. Aurora Inbox publishes three plans for an inbox, CRM and AI replies; if you only need WhatsApp, Instagram and Facebook replies, its math may fit better.
Everything below about Aurora Inbox comes from its pricing page, its terms and its help center, checked on 28 July 2026, and every table row keeps its link.
The EvaAI team · León, Guanajuato, Mexico · Comparison updated July 2026
Which one fits you?
Choose Eva if…
- You want the agent to close the sale, not just answer: Eva quotes from your real catalog, books, takes SPEI payment, issues CFDI and follows up for up to 180 days. From $191 USD per month on an annual plan ($229 USD month to month), with the AI already included in the price.
- You want every prospect captured, classified and managed automatically: the built-in CRM does it, and Eva works with your team through a handoff to a person with the full history.
- Your customers reach you everywhere: WhatsApp, Instagram, Messenger, TikTok, calls, email and your website, with Instagram, Facebook and TikTok comments answered automatically by the same agent.
Choose Aurora Inbox if…
- You are three people and want an inexpensive inbox: Aurora CRM costs $1,800 MXN or $99 USD per month plus tax and includes an inbox, CRM, one AI agent, 800 AI responses and three Meta channels.
- You want to keep the WhatsApp number already on a phone: Aurora documents QR-linked WhatsApp Web, with the messages visible on the handset, alongside Meta's official Cloud API.
- You want published growth pricing: Aurora lists $240 MXN or $15 USD per extra user per month plus tax and $240 MXN per extra channel.
Eva is our product, so this page is not neutral by nature; that is why it is verifiable. Every Aurora Inbox figure comes from its public pages — pricing, terms and help center — was checked on 28 July 2026 and keeps its link. Both vendors publish peso prices plus Mexican value-added tax, so read any dollar figure as the vendor's own conversion. Confirm at aurorainbox.com before deciding. Archived copy
What Eva is, in five lines
Eva does the work, not just the talking
She quotes from your real catalog, books, takes payment, invoices and follows up for months — inside the same conversation.
A built-in CRM where everything organizes itself
Every prospect is captured, classified and managed automatically, and Eva works with your team: handoff to a person with the full history.
Every channel included
WhatsApp, Instagram, Messenger, TikTok, calls, email and your website — including Instagram, Facebook and TikTok comments.
AI is already in the price
No separate accounts and no extra AI charges: each agent reply uses one plan credit, and that is it.
Public pricing
Plans, add-ons and setup published, with a verification date on every figure on this page.
Feature-by-feature comparison
| Feature | Eva | Aurora Inbox |
|---|---|---|
| Entry price | From $191 USD per month on an annual plan ($229 USD month to month); guided setup at no cost or Assisted from $579 USD (half price with an annual plan) | $1,800 MXN or $99 USD (Aurora CRM), plus tax source |
| Mid plan, monthly | $379 USD (Professional) | $3,200 MXN or $179 USD (Aurora IA), plus tax source |
| Top published plan, monthly | $579 USD (Complete); Enterprise is quoted | $4,000 MXN or $229 USD (Aurora IA Plus), plus tax source |
| Currency published | US dollars outside Mexico, Mexican pesos inside Mexico | Pesos and dollars on the same card, both plus Mexican value-added tax source |
| Who bills you | EvaAI, based in León, Guanajuato, Mexico | A Mexican corporation, AURORA INBOX, S.A.P.I. de C.V., under terms published in Spanish source |
| Annual option | From $191 USD per month on an annual plan ($229 USD month to month); ten monthly payments cover twelve months | Public cards show monthly only; the billing panel offers quarterly and annual intervals without publishing the totals source |
| Billing unit | Credits: each agent reply spends one; messages your customer and your team write spend none | AI responses: replies an Aurora agent generates automatically for a customer source |
| Included volume | 5,000 · 9,000 · 15,000 credits per month | 800 · 10,000 · 20,000 AI responses per month source |
| Running out mid-month | A 1,000-credit top-up costs $49 USD; purchased credits never expire | No published overage price, no rollover rule, and no statement of what the agent does at the cap source |
| Fair-use message cap | Only credits are metered; customer and team messages spend none | Its terms allow 20,000 exchanged messages per contracted user per month and charge $1,000 MXN per additional block of 60,000 messages source |
| Included users and extra seats | 5 · 10 · 15 by plan; extra user $17 USD per month | Three users on every plan, with a three-user minimum; extra user $240 MXN or $15 USD per month plus tax source |
| Channels | WhatsApp, Instagram, Messenger, TikTok, calls, email, your website and API — with Instagram, Facebook and TikTok comments answered automatically | WhatsApp, Instagram and Facebook, up to three per plan; extra channel $240 MXN per month plus tax, with no dollar price published source |
| How WhatsApp connects | WhatsApp runs as a channel of the agent runtime; we do not publish a QR-linked mirror mode | Meta's official Cloud API or a QR-linked WhatsApp Web session; the two count as separate channels source |
| AI agents included | Agents configured by identity, goal, process and limits; extra AI agent $59 USD per month | One, two and three agents by plan; no price for an additional agent appears on the pages reviewed on 28 July 2026 source |
| Quoting from your catalog | Searches your catalog, returns up to 25 candidates and pulls the verified record before quoting | Its knowledge base accepts structured catalogs, files and website crawling; verifying the product record before answering is not documented source |
| Identifying a product from a photo | Matches the customer photo against catalog images and returns candidates with a confidence level | Not described in the agent documentation reviewed on 28 July 2026 source |
| Taking payment in the thread | Eva Pay creates SPEI bank-transfer links in pesos; card payments are not supported yet | Its terms describe Stripe card payments and bank transfer for its own subscription; charging your customer is not published source |
| Issuing your customer's tax invoice | Issues and stores Mexican CFDI invoices through Facturapi when the tax profile is complete | Its billing records take a Mexican tax ID and regime and return XML and PDF for its own service, not for your customers source |
| Scheduling | Checks availability, proposes times and books; syncs with Google Calendar | Locations, services, providers and reservations; optional, and it must be activated on the account source |
| Follow-up over time | Sequences of up to five steps with delays of up to 180 days, each running a full agent turn | Agents carry a follow-up message tool, disabled by default; no step count or maximum delay is published source |
| Campaigns | WhatsApp and email, with segments, suppression and attribution; WhatsApp spends one credit per ten sends | WhatsApp broadcasts with drafts, scheduling, delivery status and retry of failures; limited to Meta API channels source |
| CRM and handing over to a person | Every prospect is captured, classified and managed automatically; Eva asks for human help, assigns, notifies and goes quiet after your team's first reply | Contact profile with history, properties, opportunities, events, tags and scheduled messages; routing to a team and notifying a person source |
| Reporting | Campaign metrics with attribution over a seven-day window | Totals, new contacts and unanswered conversations, filtered by date, channel and team member; conversation-level drill-down is documented as Enterprise, a plan absent from the price page source |
| Cancellation and refunds | We do not publish a cancellation clause on this page; ask for it in the contract before signing | Service is paid in advance, can be cancelled at any time, and payments are non-refundable source |
An honest frame
Aurora Inbox publishes three plans in pesos and dollars, extra-user and extra-channel prices, and detailed help documentation. Aurora CRM costs $1,800 MXN or $99 USD per month plus tax with three users, three channels and one AI agent.
It does not publish an AI-response overage price, rollover rule or the agent's cap behavior. It also does not publish quarterly or annual totals, although its billing panel offers those intervals.
What happens when a prospect asks for a price?
Eva searches your file or API catalog, returns up to 25 candidates and pulls the verified record before quoting. It answers only with fields you marked visible, so an internal cost does not slip out.
When a photo arrives, Eva matches it to catalog images and returns candidates with confidence and evidence. It confirms price, currency and availability against the record; without verification, it does not present a fact as certain.
Aurora Inbox documents knowledge bases with files, website crawling and structured catalogs, reviewed on 28 July 2026. It does not document pulling an item's price, currency, stock and variant before replying, or product recognition from a photo.
For fixed-price services or booking, that gap may not matter. For catalogs with thousands of sizes and part numbers, one wrong quote often costs more than either subscription.
Eva's limit is public: API catalog sources sync every 24 hours and file sources refresh when uploaded again. A recent change appears at the next sync.
Does it answer a question or complete the sale?
Aurora meters AI responses: 800, 10,000 and 20,000 per month. It publishes the meter's definition, a genuine strength when comparing it.
It publishes no overage, rollover or cap behavior. Its 2023 terms add up to 20,000 messages per user per month and $1,000 MXN for each additional 60,000-message block; ask in writing which rule applies.
Eva meters credits: an agent reply uses one; customer and team messages use none. It includes 5,000, 9,000 and 15,000 monthly; a 1,000-credit top-up costs $49 USD and does not expire.
Aurora wins on raw volume: Aurora IA publishes 10,000 responses for $179 USD; Eva Professional publishes 9,000 credits for $379 USD. If inexpensive replies are all you need, that row belongs to Aurora.
Eva uses every reply to verify the catalog, take payment, invoice, record the prospect and continue follow-up. If you do not need that work, you need not pay for it.
What changes as your team and channels grow?
Aurora includes three users, with a three-user minimum. An extra user costs $240 MXN or $15 USD per month plus tax; an extra channel costs $240 MXN. Its tier table is not public.
Eva includes 5, 10 and 15 users by plan; an extra user costs $17 USD. Aurora can cost less for small teams, while Eva can cost less when included seats cover your team.
Aurora counts WhatsApp, Instagram and Facebook accounts as channels. Its Cloud API and QR-linked WhatsApp Web modes count separately; Eva also covers TikTok, calls, email, your website and API, with comments answered automatically.
Aurora publishes no implementation service. Eva offers guided setup at no cost, Assisted from $579 USD (half price with an annual plan) and Complete from $1,149 USD; delivery takes up to five business days with complete inputs.
The current page lists Aurora IA Plus at $4,000 MXN or $229 USD; a February 2026 article still lists $6,000 MXN or $329 USD. That article lists $13 USD per extra user against the $15 USD on the current page.
Price cards invite a free trial; the 2023 terms leave it to the company's discretion; billing help mentions a seven-day trial at a reduced price.
It publishes no contact allowance or whether Meta's per-template fees are included, passed through at cost, or marked up.
Google Play says thousands of businesses use it and shows more than five hundred downloads; the Mexican App Store showed a single rating and G2 had no reviews on 28 July 2026.
Its LinkedIn profile states a company-size band of two to ten employees.
Eva is not for you if…
- You want the cheapest inbox for your team to answer by hand: Eva charges for the agent's work, not for organizing chats.
- Your way of deciding is opening a free account tonight and playing: there is no public trial or self-serve signup today — onboarding is assisted.
- You must pay by card: Eva Pay settles by SPEI bank transfer in its current version.
FAQ
What does each one cost?
Eva publishes from $191 USD per month on an annual plan ($229 USD month to month), $379 USD on Professional and $579 USD on Complete. Aurora Inbox publishes $1,800 MXN or $99 USD on Aurora CRM, $3,200 MXN or $179 USD on Aurora IA and $4,000 MXN or $229 USD on Aurora IA Plus, plus tax.
Which channels does each one cover?
Aurora Inbox covers WhatsApp, Instagram and Facebook, up to three channels per plan, with an extra channel at $240 MXN plus tax. Eva covers WhatsApp, Instagram, Messenger, TikTok, calls, email and your website, with Instagram, Facebook and TikTok comments answered automatically.
What does each one meter, and what happens when it runs out?
Aurora Inbox meters AI responses: 800, 10,000 and 20,000 per month. It publishes no overage, rollover or cap behavior; its 2023 terms add $1,000 MXN per 60,000 exchanged-message block. Eva meters credits, and a 1,000-credit top-up at $49 USD does not expire.
Which one quotes from my catalog?
Eva: you load the catalog by file or API, Eva verifies the product record before quoting and matches photos against catalog images. Aurora Inbox accepts structured catalogs and files as knowledge, but its documentation does not describe that verification or photo recognition.
Which one takes payment and invoices in the conversation?
Eva creates SPEI bank-transfer links in pesos and issues CFDI through Facturapi when the tax profile is complete. Aurora Inbox documents Stripe card and bank-transfer payment for its own subscription, and billing records for that service; it does not publish charging or invoicing your customers.
Put Eva to work.
Send us a message with what you sell and how many people answer today. We will tell you, using your case, whether Eva fits, whether Aurora Inbox fits better, or whether neither does.
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