Online stores

How does WhatsApp for online stores work with an AI agent?

Eva replies on WhatsApp using your store's real catalog, quotes verified prices, sends the payment link, looks up the order and records the contact and opportunity in the CRM.

Message us on WhatsApp

We reply instantly, at any hour.

Eva from $191 USD a month, billed yearly, AI credits included. See plans

WhatsApp for online stores is not a support channel: it is where the sale closes. Somebody sees the product on your site and asks by message whether their size is in stock and whether they can pay by bank transfer.

Eva is an AI agent that handles that conversation with your store's catalog, prices and rules, and leaves the record in the CRM. EvaAI works with businesses anywhere in the world, in Spanish or in English.

A question about your store

Do you still have the 1.5-ton one I saw in your store?

Yes, 14 in stock at $30,375. Here is your payment link.

Your store's price and stock

Eva answers from your store and sends the payment link.

Before and after

Today

Someone replies with a screenshot of the site and last week's price. If the item is gone, the buyer is the one who finds out.

With Eva

The reply carries the price and the stock your store has at that moment. Eva sends the payment link inside the conversation, looks up the order status, and writes down the contact and the opportunity.

How it works

1. It sells from your store's real catalog
With a connected Shopify store, your products come in as the agent's catalog source, with variants and photos, and Shopify notifies Eva of each product change as it happens. At answer time Eva looks up live price, availability and inventory quantity, and checks stock per location when you have more than one. If that lookup fails, the answer is marked as cached data. If your store is not Shopify, the catalog comes in as a CSV, JSON or XLS/XLSX file, or straight from your own system.
2. It takes payment inside the conversation
Eva sends the Shopify checkout link with the products already on it, or builds a draft order when the sale needs adjusting before charging. For bank transfer, Eva Pay creates SPEI payment links in Mexican pesos from a per-agent Stripe Express connected account.
3. After the purchase: order, CRM and follow-up
Eva looks up the order and its shipping status in the same thread where the person asked. With purchase history turned on, each order is stored against the contact and total spent, order count and most-bought categories are recomputed, without forking the contact. If the buyer goes quiet, the inactivity follow-up sequence runs up to five steps and closes with a turn where Eva decides the opportunity's fate.

Technical details

What Eva needs

WhatsApp Business connected and, if you want them, Instagram, Messenger, email or your website widget.
Store admin access to authorise the connection, and which permissions you grant: products and inventory, orders, and the extended orders permission only if you want older history.
Correct price, description and photos in the store: a Shopify-sourced catalog is read-only inside Eva, and the fields the customer may see are marked visible.
For bank transfer, the Eva Pay connected account with charges, payouts and Mexican bank-transfer payments active.
A pipeline linked to the agent, and escalation rules.

Good to know

Shopify is the commerce connector that exists today. Any other store platform is a custom integration, if it has an API and documentation.
The Shopify connection is assisted: we set it up with you during onboarding, not in one click from the App Store.
Order lookup sits behind identity verification and the protected customer data approval Shopify grants per store. Without it, those tools stay off.
Purchase history in the CRM is optional and ships off. Without the extended orders permission, Shopify only returns recent orders and the window shrinks on its own.
The payment links Eva sends your customers are SPEI in Mexican pesos only, with no card option yet, and Eva sends no automatic message when a payment is confirmed. The Shopify checkout link uses your gateway and your rules.
Catalog search returns up to twenty-five candidates, API sources sync every twenty-four hours, and file sources need a new upload.
WhatsApp has a twenty-four-hour window that starts with the buyer's message. Outside it you can only write with an approved template, and the template does not reopen the window: the buyer's reply does.
This page publishes no sales or conversion figures from connected stores: there is no verified data to publish.

+4×

online sales in six months

Serviacero Comercial, a steel distributor, multiplied its online sales more than fourfold in six months with Eva answering and quoting immediately.

Read the full story

Put Eva to work.

Send us the ten questions you get most and we will say plainly which ones Eva resolves from your catalog and which it does not.