Partner Program terms

1. Definitions

Partner: the individual or company, in any country, accepted by EvaAI into the Program.

Socio: the per-account model in which the partner sells, implements and supports the account.

Referido: the per-account model in which EvaAI implements, invoices and supports the account.

Account: the Eva account contracted by an end client and linked to a partner.

Cartera activa: the sum of the monthly list price of the active accounts linked to the partner in both models. Own use is excluded. Annual accounts count at the monthly list price of their plan. It is always counted at the plan's monthly Mexican peso list price, whatever currency the account pays in.

List price: the current public price of the Eva license, before tax, in the currency EvaAI charges that account in (Mexican pesos or US dollars).

License: the plan's monthly or annual fee, including its extra seats and extra agents.

EvaAI services: assisted implementation, custom development and any one-time charge that is neither license nor usage.

Opportunity registration: a partner's registration of an opportunity, with its model and expiry. Under Socio it requires evidence. Under Referido the contact handed over is enough.

Contact handed over: the name of the business, the name of the person who decides and their phone number, handed to EvaAI by the partner.

Evidence: a demo that was run or a proposal that was sent, dated and attached to the registration.

Level: the Base or Plus condition that sets the percentages applied to the whole cartera activa.

Own use: an account contracted for the partner's internal use.

Demo account: a free account for the partner's tests, with test data and no real channels.

Negotiated plan: a plan outside the public catalog, quoted by EvaAI.

2. The two models

Every partner can hold both models. The model is chosen per account when the opportunity is registered.

The Referido model is open to any person or company in any country. The Socio model is offered by invitation.

3. Opportunity registration

A registration lasts 90 days. Under Socio it requires evidence. Under Referido the contact handed over is enough, and the registration counts from the moment EvaAI receives it. It can be renewed once for another 90 days if the partner documents the next step. The first valid registration wins. If EvaAI already had an opportunity open with that client on an earlier date, that date prevails and EvaAI tells the partner the same business day. There is no cap on registrations.

Existing EvaAI clients cannot be registered. Outside a valid registration, whoever closes the sale invoices it. Two valid registrations on the same client cannot coexist: the second one is rejected and is only told that the client already has a valid registration, without disclosing another partner's data. An EvaAI client can be a partner and refer other businesses. Nobody is compensated for their own account or for a company they own or hold a stake in: that is own use.

4. Percentages and levels

Plus applies from $80,000 MXN of cartera activa, counted at the monthly list price. It is computed on the first day of each month, sums both models and excludes own use. On crossing the threshold the level rises immediately and applies to the whole cartera. The level drops for the whole cartera only after three consecutive months below the threshold.

The license includes the extra seats and extra agents, which pay the same percentage as the plan. Under Referido every percentage applies for the first 12 months of each account, counted from its first payment.

5. Price to the client

Eva's license is always sold at list price. The client sees the public plan name in their panel. The partner's own services are priced freely and separately. Charging above or below the license list price is cause for immediate termination.

6. Billing

Under Socio, the partner is EvaAI's customer. They pay by card in Stripe, receive a monthly CFDI per account issued to their RFC at the wholesale price, and invoice the license to the end client.

Under Referido, EvaAI charges the client. The statement closes on the last day of each month and stays visible in the portal. EvaAI pays within 15 days of receiving the partner's receipt, by bank transfer, PayPal or another method agreed with the partner. EvaAI sends the full amount; whatever the partner's platform or bank charges to receive it is the partner's cost.

Compensation is computed before tax, only on money actually collected, and is paid in the currency the client paid in. If the partner cannot receive that currency, EvaAI converts it at the exchange rate of the day of payment and shows it on the statement. An annual contract generates its whole compensation when it is collected. Refunds and chargebacks are deducted from the corresponding compensation.

Outside Mexico, a statement is paid once it reaches at least 50 US dollars, or 1,000 Mexican pesos if it is in pesos. A smaller balance carries into the next month and is never lost. In Mexico there is no minimum.

7. Receipts and taxes

In Mexico, the partner issues EvaAI a CFDI for the amount of the statement if they can issue one; if they cannot, they sign a simple receipt. Outside Mexico, the partner hands over a simple receipt or invoice with their name, country and amount. Each party is responsible for its own taxes in its own country. These terms create no employment, agency or representation relationship between the partner and EvaAI.

8. Implementation and support

Under Socio, the partner implements and supports the account. If an account is not live within 30 days, EvaAI implements it and the account moves to Referido terms. An account is live when it has an active agent and a connected channel.

The client may move to a direct relationship with EvaAI at any renewal, without giving a reason. From that moment the partner stops earning on that account.

9. Own use and demo account

Own use is contracted at list price and stays out of the cartera activa. The demo account is free, capped at 300 credits per month, uses test data only and cannot connect real channels.

10. Changes to the program

EvaAI will announce changes to the Program 60 days in advance. Changes never apply to accounts already sold. If the level threshold changes, no partner drops a level because of that change for 12 months.

11. Termination

Closing the Program or terminating without cause requires 90 days notice and leaves a 12-month tail for eligible accounts. On a voluntary exit, Socio accounts move to direct at the end of their paid period and there is no tail. Referido accounts keep their compensation until their 12 months are complete.

Termination for cause is immediate. Cause includes over-pricing or under-pricing the license, fraud or breach. EvaAI pays what has already been earned. If a client cancels and returns within six months, they remain with the same partner.

12. Brand and confidentiality

The brand must visibly show “Powered by EvaAI”. The Program is not exclusive. Client data may only be used for the authorized commercial and operational relationship.

13. Relationship with the Partner Agreement

This document governs the commercial terms of the Program. The EvaAI Partner Agreement governs the remaining legal conditions.